Creating An Excellent Service Workshop From Customer's Perceptions And Expectations
This research study analyses and reviews customer perceptions and expectations of service quality as one variable in maintaining competitiveness. It then makes suggestions on the areas car companies can focus on to improve their service and build a more loyal following to remain competitive.
| Main Author: | |
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| Format: | Thesis |
| Published: |
2006
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/1023/ |
| _version_ | 1848789657499729920 |
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| author | Kong, Sin Tuck |
| author_facet | Kong, Sin Tuck |
| author_sort | Kong, Sin Tuck |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This research study analyses and reviews customer perceptions and expectations of service quality as one variable in maintaining competitiveness. It then makes suggestions on the areas car companies can focus on to improve their service and build a more loyal following to remain competitive. |
| first_indexed | 2025-11-14T18:00:12Z |
| format | Thesis |
| id | mmu-1023 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:00:12Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-10232010-07-19T08:22:19Z http://shdl.mmu.edu.my/1023/ Creating An Excellent Service Workshop From Customer's Perceptions And Expectations Kong, Sin Tuck TS Manufactures This research study analyses and reviews customer perceptions and expectations of service quality as one variable in maintaining competitiveness. It then makes suggestions on the areas car companies can focus on to improve their service and build a more loyal following to remain competitive. 2006-01 Thesis NonPeerReviewed Kong, Sin Tuck (2006) Creating An Excellent Service Workshop From Customer's Perceptions And Expectations. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | TS Manufactures Kong, Sin Tuck Creating An Excellent Service Workshop From Customer's Perceptions And Expectations |
| title | Creating An Excellent Service Workshop From Customer's Perceptions And Expectations |
| title_full | Creating An Excellent Service Workshop From Customer's Perceptions And Expectations |
| title_fullStr | Creating An Excellent Service Workshop From Customer's Perceptions And Expectations |
| title_full_unstemmed | Creating An Excellent Service Workshop From Customer's Perceptions And Expectations |
| title_short | Creating An Excellent Service Workshop From Customer's Perceptions And Expectations |
| title_sort | creating an excellent service workshop from customer's perceptions and expectations |
| topic | TS Manufactures |
| url | http://shdl.mmu.edu.my/1023/ http://shdl.mmu.edu.my/1023/ |