Understanding Customer Citizenship Behavior in Beauty Industry, in Malaysia

QR Code

Understanding Customer Citizenship Behavior in Beauty Industry, in Malaysia

This paper is studying about customer citizenship behavior in beauty industry, in Malaysia. Many research papers about service industry are available, but no specific journal article is mention on beauty industry in Malaysia. Malaysia market in beauty products and service was growth up steadily, mor...

Full description

Bibliographic Details
Main Author:	Yong, Ming Shiuan
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.intimal.edu.my/857/ http://eprints.intimal.edu.my/857/1/170.pdf

Similar Items

The Influence of Various Facets of Ethical Behavior on Employees Job Satisfaction and Organizational Citizenship Behavior
by: Yong, Siew Meng
Published: (2015)

Humor, Communication Satisfaction And Organizational Citizenship Behavior In Iranian Electrical Manufacturing Industry
by: Al-Eslami Kandlousi, Nader Sheykh
Published: (2010)

Understanding the Antecedents of Customer Loyalty in Network Airlines Industry in Klang Valley Area Malaysia
by: Angriado, Suci Lovena
Published: (2011)

A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia
by: Nasurdin, Aizzat Mohd., et al.
Published: (2015)

Fostering organizational citizenship behavior (OCB) through human resources empowerment (HRE)
by: Nezakati, Hossein *, et al.
Published: (2009)

Leadership styles and organizational commitment with mediation of organizational citizenship behavior among Bahraini managers
by: Zainuddin, Mohamed Abdulaziz, et al.
Published: (2020)

The Influence Of Employees’ Spiritual Intelligence On Organizational Citizenship Behavior: The Moderating Role Of Islamic Work Ethic
by: Ahmed, Adeel
Published: (2018)

The Effects Of Job Resources And Job Demands On Teachers' Organizational Citizenship Behavior : The Role Of Burnout As A Mediator
by: Meh, Salmi Che
Published: (2012)

Thank Heavens for Complainers: Impact of Effective Service Recovery on Customer Satisfaction and Post behavioral Intention in Malaysian Banking Industry
by: Goh, Guann Tyng
Published: (2012)

Customer Loyalty among the Generation Y Customers in the Fast Food Industry
by: Mariady, Hansen
Published: (2011)

An Investigation on Purchasing Behavior of Piracy Software by Customers in Kuala Lumpur
by: Xu, Meng Xue
Published: (2014)

Developing a Total Quality Management (TQM) relationship model: the mediating role of organizational citizenship behavior in enhancing project performance in construction projects
by: Wafa Rashid, Salim Alalyani
Published: (2024)

An empirical assessment of the role of organizational citizenship behavior in explaining academic success : Some evidence from East Malaysian sample
by: Ang , Magdalene Chooi Hwa, et al.
Published: (2010)

The effects of organization support, organizational justice, and organizational politics on organizational citizenship behavior among nurses : the role of commitment and trust as moderators
by: Lau , Tiam Yit
Published: (2003)

Factors Influencing Customer Loyalty in Telecommunication Industry – A Student outlook of Customer Loyalty
by: A., Viswanathan
Published: (2009)

Perceptions of Service Quality, Corporate Image, and Customer Loyalty in the Hotel Industry of Malaysia
by: Cham, Tat Huei
Published: (2010)

Environmental Leadership and Employees' Organizational Citizenship Behavior Towards the Environment (OCBE): Psychological Distance as a Moderating Variable
by: Soon-Yew, Ju, et al.
Published: (2015)

Factors Influencing Customer Preference in Grocery Retail Industry
by: Fang, Ze Yeow
Published: (2010)

Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
by: Nurhafifah, Hashim
Published: (2016)

Antecedents And Outcomes Of Customer Engagement Behavior In The Airline Brand Fan Pages
by: Chuah, Hui Wen
Published: (2019)

A Study on the Factors Influencing Employee Behaviors on Organization Performance in Malaysia’s Airline Industry
by: Fahmi, Salim Said
Published: (2011)

An Exploratory Study on Customer Perceived Value on Purchasing Behavior of Green Food among Consumers in Klang Valley
by: Zheng, Xiangyu
Published: (2014)

Effects Of Sensory Marketing On Customer’s Future Behavioral Intentions In Casual Dining Restaurant
by: Sulaiman, Suria
Published: (2020)

Antecedents of customer citizenship behavior among automobile online brand community in Malaysia
by: Mohd Sidik, Siti Noor Aishah, et al.
Published: (2017)

A Cross-Sectional Study Between Organizational Commitment and Citizenship Behavior in Malaysian Bank Simpanan Nasional
by: Hemaloshinee, Vasudevan A.
Published: (2021)

Evaluating the Links between Relationship Marketing and Customer Loyalty in the Malaysian Retailing Industry
by: Phua, Tin Chew
Published: (2012)

Workplace flexibility and organisational citizenship behaviour: An investigation of the mediating role of engagement and moderating role of perceived fairness
by: Koon, Vui Yee*, et al.
Published: (2018)

Flow Experience and Organizational Citizenship Behaviour among Hotel Employees: Moderating Effect of Socio-Cultural Factor
by: Mark, Kasa, et al.
Published: (2016)

The mediation of self-efficacy between Antecedents and organisational citizenship Behaviour in the public sector / Meor Rashydan Abdullah
by: Meor Rashydan , Abdullah
Published: (2020)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

Investigating The Relationship Between Corporate Citizenship Culture And Organisational Performance In The Malaysian Context
by: Yahya, Wan Kalthom, et al.
Published: (2014)

The effect of Human Resource Management (HRM) practices in service-oriented Organizational Citizenship Behaviour (OCB): Case of telecommunications and internet service providers in Malaysia
by: Thanigaivel R, Krishnan *, et al.
Published: (2017)

The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
by: Mohd. Nasurdin, Aizzat, et al.
Published: (2016)

Job Satisfaction And Organisational Citizenship Behaviour: An Empirical Study At Higher Learning Institutions
by: Mohammad, Jehad, et al.
Published: (2011)

Employees’ organizational citizenship behaviour toward the environment in response to environmental management practices: A proposed mediation models
by: Soon-Yew, Ju, et al.
Published: (2017)

Understanding the use of kaikaku project management in construction industry: A planned behaviour approach
by: Lee, Chia Kuang, et al.
Published: (2024)

The importance of website quality dimensions in determining customer satisfaction : an empirical study on airline industry
by: Lim, Shu Pei, et al.
Published: (2012)

Investigating the effects of customer-based brand equity on turnover intentions with mediating effect of customer citizenship behavior
by: Raza, Mohsin, et al.
Published: (2020)

Winning Potential Customers through Online Complaint Management: A Case of Malaysian Hospitality Industry
by: Liew, Fionn Yin Foong
Published: (2014)

Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry
by: Jaludin, Janteng, et al.
Published: (2018)