Best Practices in Call Centre’s Communication Skills

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Best Practices in Call Centre’s Communication Skills

Call centre functions as an interface between customers and organization. It handles high volume of calls, placed and received for the purpose of customer service, marketing, sales, telemarketing, technical support or other specialized business activity (Dawson, 1997). Prabhaker et al. (1997) identi...

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Bibliographic Details
Main Author:	Qin, Wanhui
Format:	Thesis
Language:	English
Published:	2013
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.intimal.edu.my/782/ http://eprints.intimal.edu.my/782/1/112.pdf

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