Relevance of Emotional Intelligence and Work Performance among Managers in the Hotels of Malaysia

QR Code

Relevance of Emotional Intelligence and Work Performance among Managers in the Hotels of Malaysia

This paper describe the research on the relationship between Emotional Intelligence (EI) and work performance among managers in hotels of Malaysia. Beside their experiences, knowledge and skills, emotion plays an important role in pushing individual to produce and perform the best. Emotion is critic...

Full description

Bibliographic Details
Main Author:	Wang, Wei
Format:	Thesis
Language:	English
Published:	2012
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.intimal.edu.my/773/ http://eprints.intimal.edu.my/773/1/103.pdf

Similar Items

Work Happiness And Turnover Intention Among Hotel Employees In Thailand
by: Trakulmaykee, Yaowalak
Published: (2016)

The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
by: Razalli, Mohd Rizal
Published: (2008)

The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
by: Razalli, Mohd Rizal
Published: (2008)

Workplace Bullying And Work Engagement Among Hotel Employees In Pakistan: The Roles Of Psychological Well-Being, Work Meaningfulness And Psychosocial Safety Climate
by: Anwar, Aizza
Published: (2023)

Real And Accruals Earnings Management And Value Relevance Of Accounting Information Among Indonesian Listed Companies
by: Subekti, Imam
Published: (2012)

The Application of Hotel-Customer Satisfaction Index (H-CSI) Model for International Tourist Hotels in Malaysia
by: Zhang, Zhifang
Published: (2013)

The Mediation Role of Strategic Orientation between Human Resource Management and Organizational Performance: Evidence from Maldivian Hotels and Resorts
by: Hawwa, Nazla Zubair
Published: (2013)

Work Competency and Work Performance among Employees of Fire and Rescue Department Malaysia (JPBM)
by: Asaari, Muhammad Hasmi Abu Hassan, et al.
Published: (2017)

Influence of spiritual intelligence, age and tenure on work performance of nurses in selected hospitals, Peninsular Malaysia
by: Anita, Abdul Rani
Published: (2015)

Does Flow Experience Really Matter among Hotel Employees in Sarawak?
by: Zaiton, Hassan, et al.
Published: (2018)

Organizational Learning And Perform Ance In The Penang Hotel Industry
by: Arshad, Mohd. Anuar
Published: (2002)

Determinants of work-family conflict among the hospital nurses in peninsular Malaysia
by: Lim, Chiew Thong, et al.
Published: (2019)

Factors That Determine Satisfaction between Asian and Western Travelers Staying In Malaysian Hotels
by: Wang, Shi Ming
Published: (2012)

Knowledge Transfer, Innovation, Cultural Intelligence & Firm Performance Among German Mncs Subsidiary In Malaysia
by: Ooi, Zheng Yao
Published: (2023)

Project management during covid-19: the relevance of human skills and the infrastructure project performance in Klang Valley Malaysia
by: Priyadarsini, Palaniapan
Published: (2023)

Using confidence interval-based estimation of relevance to determine women’s emotions and perceptions of the Malaysian road environment during COVID-19
by: Irza Hanie, Abu Samah, et al.
Published: (2023)

Moderating work efficiency and performance through best-practice certification: management’s perspective
by: Saad, Mazni, et al.
Published: (2020)

The Effect Of Internal Measures Of Service Quality On Business Performance: A Case Of Hotel Industry In Malaysia.
by: Zailani, Suhaiza, et al.
Published: (2006)

Development of working at height management system based on legislation in Malaysia
by: Law, Peng Hang, et al.
Published: (2020)

Effect of cultural intelligence, emotional intelligence, social intelligence and Islamic work ethics on individual work performance
by: Husin, Hartini, et al.
Published: (2013)

Perceptions of Service Quality, Corporate Image, and Customer Loyalty in the Hotel Industry of Malaysia
by: Cham, Tat Huei
Published: (2010)

Flow Experience and Organizational Citizenship Behaviour among Hotel Employees: Moderating Effect of Socio-Cultural Factor
by: Mark, Kasa, et al.
Published: (2016)

Effect of Working Capital Management on Firms’ Profitability: Empirical Evidence from Malaysia
by: Cheng, Mui Gek
Published: (2013)

The impact of leadership behavior (LB), emotional intelligence (EI) and perceived organizational support (POS) on job satisfaction in Tehran Cement Company
by: Yekta, Zeinab Amini
Published: (2007)

Work Life Balance Practices among Workers in Manufacturing Industry in Malaysia
by: Mohamad, Faizuan
Published: (2013)

The relationship between leader emotional intelligence, team culture and team performance of healthcare institutions in Pakistan / Samia Jamshed
by: Samia , Jamshed
Published: (2018)

The Influence Of Human Practices, Digital Intensity And Innovation On Service Recovery Performance In Malaysian Hotels
by: Rosli, Nuraina Nadiah
Published: (2024)

Assessment of Work Life Balance (WLB) Among Employees in Banking Industry in Malaysia
by: Hartanto, Herlina
Published: (2012)

The needs of emotional intelligence analysis among the executives of RHB bank (UNIMAS branch) from the customer's perspective
by: Simon, Adeline
Published: (2004)

Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
by: Choo, Ling Suan
Published: (2014)

The Influence Of Employees’ Spiritual Intelligence On Organizational Citizenship Behavior: The Moderating Role Of Islamic Work Ethic
by: Ahmed, Adeel
Published: (2018)

Turnover Intentions Of Hotel Employees: The Role Of Human Resource Management Practices, Trust In Organization, And Affective Commitment
by: Hemdi, Mohamad Abdullah
Published: (2006)

The influence of organisational culture and job satisfaction on emotional intelligence and organisational performance of Malaysian administrative and diplomatic officers / Suganthi Supramaniam
by: Suganthi , Supramaniam
Published: (2020)

An integrated framework for business intelligence systems: business intelligence product map
by: Chee, Chin Hoong
Published: (2012)

Market Orientation A Study On Hotels Of Penang
by: Mendiratta, Sumit
Published: (2003)

A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia
by: Nasurdin, Aizzat Mohd., et al.
Published: (2015)

Emotional intelligence and work effectiveness in service organizations: The preliminary findings
by: Othman, Abdul Kadir
Published: (2008)

Human Resource Management Practices, Integrity And Task Performance Among Police Officer In Malaysia
by: Chong, Kok Yeow
Published: (2023)

Work values, emotional intelligence, work environment and career commitment among generation Y: a proposed framework
by: Damayanti, Nur Damayanti, et al.
Published: (2019)

Discipline among employee at Sunway Resort Hotel & Spa / Fatimah Krishna Murthey
by: Krishna Murthey, Fatimah
Published: (2015)