Could the service consumption-production interface lift national logistics performance?
This research contains a four layer framework which aims to identify the performance factors. The proposed model is tested and validated by 43 samples data by using variance-based SEM approach (PLS). It extends the body of research in integration and sustainable supply chain management. The four lay...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier B.V.
2016
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/730/ http://eprints.intimal.edu.my/730/1/Could%20the%20service%20consumption-production%20interface%20lift%20national%20logistics%20performance.pdf |
| _version_ | 1848766552130715648 |
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| author | Wong, Wai Peng Soh, Keng Lin Sinnandavar, Chandra Mohan Mushtaq, Naveed |
| author_facet | Wong, Wai Peng Soh, Keng Lin Sinnandavar, Chandra Mohan Mushtaq, Naveed |
| author_sort | Wong, Wai Peng |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | This research contains a four layer framework which aims to identify the performance factors. The proposed model is tested and validated by 43 samples data by using variance-based SEM approach (PLS). It extends the body of research in integration and sustainable supply chain management. The four layers contain the integration factors, inland depot service quality, hauliers firms’ sustainable performance and national logistics performance. A questionnaire survey and two expert groups were deployed. Survey respondents were managers of haulage companies which made up 30% of the 140 active companies. Annual revenue for a firm ranges from Ringgit Malaysia 1.25 million to 5 million. Each firm made an average of 170 trips to the depots daily. The theoretical contributions are the validation of industry-derived integration factors and the unwitting revelation that the stakeholder theory is unfazed by the downside of the agency theory. This surprisingly confirmed depot could still influence hauliers favourably. The practical contributions are the usefulness of the integration factor questionnaire items for future haulage studies, and that depots and hauliers should collaborate to lift national logistics performance. |
| first_indexed | 2025-11-14T11:52:57Z |
| format | Article |
| id | intimal-730 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:52:57Z |
| publishDate | 2016 |
| publisher | Elsevier B.V. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-7302017-03-14T05:06:18Z http://eprints.intimal.edu.my/730/ Could the service consumption-production interface lift national logistics performance? Wong, Wai Peng Soh, Keng Lin Sinnandavar, Chandra Mohan Mushtaq, Naveed HF Commerce This research contains a four layer framework which aims to identify the performance factors. The proposed model is tested and validated by 43 samples data by using variance-based SEM approach (PLS). It extends the body of research in integration and sustainable supply chain management. The four layers contain the integration factors, inland depot service quality, hauliers firms’ sustainable performance and national logistics performance. A questionnaire survey and two expert groups were deployed. Survey respondents were managers of haulage companies which made up 30% of the 140 active companies. Annual revenue for a firm ranges from Ringgit Malaysia 1.25 million to 5 million. Each firm made an average of 170 trips to the depots daily. The theoretical contributions are the validation of industry-derived integration factors and the unwitting revelation that the stakeholder theory is unfazed by the downside of the agency theory. This surprisingly confirmed depot could still influence hauliers favourably. The practical contributions are the usefulness of the integration factor questionnaire items for future haulage studies, and that depots and hauliers should collaborate to lift national logistics performance. Elsevier B.V. 2016 Article PeerReviewed text en http://eprints.intimal.edu.my/730/1/Could%20the%20service%20consumption-production%20interface%20lift%20national%20logistics%20performance.pdf Wong, Wai Peng and Soh, Keng Lin and Sinnandavar, Chandra Mohan and Mushtaq, Naveed (2016) Could the service consumption-production interface lift national logistics performance? Resources, Conservation and Recycling. ISSN 0921-3449 (In Press) http://dx.doi.org/10.1016/j.resconrec.2016.10.002 |
| spellingShingle | HF Commerce Wong, Wai Peng Soh, Keng Lin Sinnandavar, Chandra Mohan Mushtaq, Naveed Could the service consumption-production interface lift national logistics performance? |
| title | Could the service consumption-production interface lift national logistics performance? |
| title_full | Could the service consumption-production interface lift national logistics performance? |
| title_fullStr | Could the service consumption-production interface lift national logistics performance? |
| title_full_unstemmed | Could the service consumption-production interface lift national logistics performance? |
| title_short | Could the service consumption-production interface lift national logistics performance? |
| title_sort | could the service consumption-production interface lift national logistics performance? |
| topic | HF Commerce |
| url | http://eprints.intimal.edu.my/730/ http://eprints.intimal.edu.my/730/ http://eprints.intimal.edu.my/730/1/Could%20the%20service%20consumption-production%20interface%20lift%20national%20logistics%20performance.pdf |