Goh, G. T. (2012). Thank Heavens for Complainers: Impact of Effective Service Recovery on Customer Satisfaction and Post behavioral Intention in Malaysian Banking Industry.
Chicago Style (17th ed.) CitationGoh, Guann Tyng. Thank Heavens for Complainers: Impact of Effective Service Recovery on Customer Satisfaction and Post Behavioral Intention in Malaysian Banking Industry. 2012.
MLA (9th ed.) CitationGoh, Guann Tyng. Thank Heavens for Complainers: Impact of Effective Service Recovery on Customer Satisfaction and Post Behavioral Intention in Malaysian Banking Industry. 2012.
Warning: These citations may not always be 100% accurate.