APA (7th ed.) Citation

Cheng, B. L., Shaheen, M., Gan, C. C., & Imrie, B. C. (2017). Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty. Taylor and Francis.

Chicago Style (17th ed.) Citation

Cheng, Boon Liat, Mansori Shaheen, Chin Chuan Gan, and Brian C. Imrie. Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship Between Customer Satisfaction and Loyalty. Taylor and Francis, 2017.

MLA (9th ed.) Citation

Cheng, Boon Liat, et al. Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship Between Customer Satisfaction and Loyalty. Taylor and Francis, 2017.