APA (7th ed.) Citation

Sit, W. Y., Ooi, K. B., Lin, B., & Chong, A. Y. L. (2009). TQM and customer satisfaction in Malaysia’s service sector. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Sit, Wen Yi, Keng Boon Ooi, Binshan Lin, and Alain Yee Loong Chong. TQM and Customer Satisfaction in Malaysia’s Service Sector. Emerald Group Publishing Limited, 2009.

MLA (9th ed.) Citation

Sit, Wen Yi, et al. TQM and Customer Satisfaction in Malaysia’s Service Sector. Emerald Group Publishing Limited, 2009.