APA (7th ed.) Citation

Ooi, K. B., Lin, B., Tan, B. I., & Chong, A. Y. L. (2011). Are TQM practices supporting customer satisfaction and service quality? Emerald.

Chicago Style (17th ed.) Citation

Ooi, Keng Boon, Binshan Lin, Boon In Tan, and Alain Yee Loong Chong. Are TQM Practices Supporting Customer Satisfaction and Service Quality? Emerald, 2011.

MLA (9th ed.) Citation

Ooi, Keng Boon, et al. Are TQM Practices Supporting Customer Satisfaction and Service Quality? Emerald, 2011.