TQM practices and its association with production workers
Purpose – The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers’ job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach – Data for t...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2008
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/223/ http://eprints.intimal.edu.my/223/1/10.pdf |
| _version_ | 1848766425699713024 |
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| author | Ooi, Keng Boon Arumugam, Veeri Teh, Pei Lee Chong, Alain Yee Loong |
| author_facet | Ooi, Keng Boon Arumugam, Veeri Teh, Pei Lee Chong, Alain Yee Loong |
| author_sort | Ooi, Keng Boon |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | Purpose – The purpose of this paper is to investigate the multidimensionality of total quality
management (TQM) practices and its relationship with production workers’ job satisfaction in the
Malaysian electrical and electronics (E&E) industry context.
Design/methodology/approach – Data for this study were collected using a self-administered
questionnaire that was distributed to 520 production workers in three major E&E organizations in
Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a
response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test
the theoretical model and the relationship between TQM practices and job satisfaction.
Findings – The results revealed that not all TQM practices enhanced production workers’ job
satisfaction. Only organization culture and teamwork showed a positive relationship with the
production workers’ job satisfaction. It was found that when teamwork was perceived as a dominant
TQM practice, improvement in production workers’ job satisfaction levels was significant.
Practical implications – The findings prescribed potential implications for top management to
review their TQM dimensions, consistent with the training needs of the employees within the
organizations. Hence, production workers will be more likely to perform better and to feel a higher
level of satisfaction towards the organizations.
Originality/value – The study has contributed in advancing the TQM literature with a better
understanding of the multidimensionality of TQM practices and its association with production
workers’ job satisfaction that would facilitate more quality management research in developing
countries. |
| first_indexed | 2025-11-14T11:50:57Z |
| format | Article |
| id | intimal-223 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:50:57Z |
| publishDate | 2008 |
| publisher | Emerald Group Publishing Limited |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-2232016-05-03T07:29:18Z http://eprints.intimal.edu.my/223/ TQM practices and its association with production workers Ooi, Keng Boon Arumugam, Veeri Teh, Pei Lee Chong, Alain Yee Loong HD61 Risk Management Purpose – The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers’ job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach – Data for this study were collected using a self-administered questionnaire that was distributed to 520 production workers in three major E&E organizations in Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test the theoretical model and the relationship between TQM practices and job satisfaction. Findings – The results revealed that not all TQM practices enhanced production workers’ job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers’ job satisfaction. It was found that when teamwork was perceived as a dominant TQM practice, improvement in production workers’ job satisfaction levels was significant. Practical implications – The findings prescribed potential implications for top management to review their TQM dimensions, consistent with the training needs of the employees within the organizations. Hence, production workers will be more likely to perform better and to feel a higher level of satisfaction towards the organizations. Originality/value – The study has contributed in advancing the TQM literature with a better understanding of the multidimensionality of TQM practices and its association with production workers’ job satisfaction that would facilitate more quality management research in developing countries. Emerald Group Publishing Limited 2008 Article PeerReviewed text en http://eprints.intimal.edu.my/223/1/10.pdf Ooi, Keng Boon and Arumugam, Veeri and Teh, Pei Lee and Chong, Alain Yee Loong (2008) TQM practices and its association with production workers. Industrial Management and Data Systems, 108 (7). pp. 909-927. ISSN 0263-5577 10.1108/02635570810897991 |
| spellingShingle | HD61 Risk Management Ooi, Keng Boon Arumugam, Veeri Teh, Pei Lee Chong, Alain Yee Loong TQM practices and its association with production workers |
| title | TQM practices and its association
with production workers |
| title_full | TQM practices and its association
with production workers |
| title_fullStr | TQM practices and its association
with production workers |
| title_full_unstemmed | TQM practices and its association
with production workers |
| title_short | TQM practices and its association
with production workers |
| title_sort | tqm practices and its association
with production workers |
| topic | HD61 Risk Management |
| url | http://eprints.intimal.edu.my/223/ http://eprints.intimal.edu.my/223/ http://eprints.intimal.edu.my/223/1/10.pdf |