TQM practices and its association with production workers
Purpose – The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers’ job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach – Data for t...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing Limited
2008
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/223/ http://eprints.intimal.edu.my/223/1/10.pdf |
| Summary: | Purpose – The purpose of this paper is to investigate the multidimensionality of total quality
management (TQM) practices and its relationship with production workers’ job satisfaction in the
Malaysian electrical and electronics (E&E) industry context.
Design/methodology/approach – Data for this study were collected using a self-administered
questionnaire that was distributed to 520 production workers in three major E&E organizations in
Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a
response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test
the theoretical model and the relationship between TQM practices and job satisfaction.
Findings – The results revealed that not all TQM practices enhanced production workers’ job
satisfaction. Only organization culture and teamwork showed a positive relationship with the
production workers’ job satisfaction. It was found that when teamwork was perceived as a dominant
TQM practice, improvement in production workers’ job satisfaction levels was significant.
Practical implications – The findings prescribed potential implications for top management to
review their TQM dimensions, consistent with the training needs of the employees within the
organizations. Hence, production workers will be more likely to perform better and to feel a higher
level of satisfaction towards the organizations.
Originality/value – The study has contributed in advancing the TQM literature with a better
understanding of the multidimensionality of TQM practices and its association with production
workers’ job satisfaction that would facilitate more quality management research in developing
countries. |
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