TQM and Competitive Advantage: A Review and
Research Agenda

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TQM and Competitive Advantage: A Review and Research Agenda

The purpose of this paper is to develop a conceptual model that can be used in supporting the association between the many facets of total quality management (TQM) practices and its impact on competitive advantage. The theories of TQM and competitive advantage serve as the theoretical foundation...

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Bibliographic Details
Main Authors:	Chong, Sze Thiam, Ooi, Keng Boon, Chong, Alain Yee Loong, Tan, Boon In
Format:	Article
Language:	English
Published:	Society for Alliance, Fidelity & Advancement 2009
Subjects:	HD61 Risk Management
Online Access:	http://eprints.intimal.edu.my/212/ http://eprints.intimal.edu.my/212/1/13.pdf

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