TQM, knowledge management and collaborative commerce adoption: A literature review and research framework
This article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis
2010
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/199/ http://eprints.intimal.edu.my/199/1/6.pdf |
| _version_ | 1848766419224756224 |
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| author | Chong, Alain Yee Loong Ooi, Keng Boon Lin, Binshan Teh, Pei Lee |
| author_facet | Chong, Alain Yee Loong Ooi, Keng Boon Lin, Binshan Teh, Pei Lee |
| author_sort | Chong, Alain Yee Loong |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | This article discusses the influence of total quality management (TQM) and knowledge
management (KM) on collaborative commerce (c-commerce) adoption. An extensive
review of literature was carried out to develop an integrated model of TQM and KM
to examine the influence of TQM and KM on c-commerce adoption. The findings
provide a basis for developing a model to advance the TQM, KM and innovation
adoption research literature. This study proposes a new integrated model which
includes practices from both TQM and KM theories to examine if these practices will
result in an improvement in the adoption of c-commerce. Organisations intending to
adopt or increase the level of adoption of c-commerce will be able to make
managerial decisions based on TQM and KM practices from this research. The study
makes a significant contribution by combining TQM and KM models as a
methodological example which is useful for practitioners to track the degree of TQM
and KM effects on c-commerce adoption. This model can be used by companies to do
a pre-test baseline measurement, and then periodically reassess the effects of any
TQM and KM change. |
| first_indexed | 2025-11-14T11:50:50Z |
| format | Article |
| id | intimal-199 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:50:50Z |
| publishDate | 2010 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-1992016-04-21T05:23:54Z http://eprints.intimal.edu.my/199/ TQM, knowledge management and collaborative commerce adoption: A literature review and research framework Chong, Alain Yee Loong Ooi, Keng Boon Lin, Binshan Teh, Pei Lee HD28 Management. Industrial Management This article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce adoption. The findings provide a basis for developing a model to advance the TQM, KM and innovation adoption research literature. This study proposes a new integrated model which includes practices from both TQM and KM theories to examine if these practices will result in an improvement in the adoption of c-commerce. Organisations intending to adopt or increase the level of adoption of c-commerce will be able to make managerial decisions based on TQM and KM practices from this research. The study makes a significant contribution by combining TQM and KM models as a methodological example which is useful for practitioners to track the degree of TQM and KM effects on c-commerce adoption. This model can be used by companies to do a pre-test baseline measurement, and then periodically reassess the effects of any TQM and KM change. Taylor & Francis 2010 Article PeerReviewed text en http://eprints.intimal.edu.my/199/1/6.pdf Chong, Alain Yee Loong and Ooi, Keng Boon and Lin, Binshan and Teh, Pei Lee (2010) TQM, knowledge management and collaborative commerce adoption: A literature review and research framework. Total Quality Management and Business Excellence, 21 (5). pp. 457-473. ISSN 1478-3371 10.1080/14783363.2010.481507 |
| spellingShingle | HD28 Management. Industrial Management Chong, Alain Yee Loong Ooi, Keng Boon Lin, Binshan Teh, Pei Lee TQM, knowledge management and collaborative commerce adoption: A literature review and research framework |
| title | TQM, knowledge management and collaborative commerce
adoption: A literature review and research framework |
| title_full | TQM, knowledge management and collaborative commerce
adoption: A literature review and research framework |
| title_fullStr | TQM, knowledge management and collaborative commerce
adoption: A literature review and research framework |
| title_full_unstemmed | TQM, knowledge management and collaborative commerce
adoption: A literature review and research framework |
| title_short | TQM, knowledge management and collaborative commerce
adoption: A literature review and research framework |
| title_sort | tqm, knowledge management and collaborative commerce
adoption: a literature review and research framework |
| topic | HD28 Management. Industrial Management |
| url | http://eprints.intimal.edu.my/199/ http://eprints.intimal.edu.my/199/ http://eprints.intimal.edu.my/199/1/6.pdf |