TQM, knowledge management and collaborative commerce adoption: A literature review and research framework
This article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis
2010
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/199/ http://eprints.intimal.edu.my/199/1/6.pdf |
| Summary: | This article discusses the influence of total quality management (TQM) and knowledge
management (KM) on collaborative commerce (c-commerce) adoption. An extensive
review of literature was carried out to develop an integrated model of TQM and KM
to examine the influence of TQM and KM on c-commerce adoption. The findings
provide a basis for developing a model to advance the TQM, KM and innovation
adoption research literature. This study proposes a new integrated model which
includes practices from both TQM and KM theories to examine if these practices will
result in an improvement in the adoption of c-commerce. Organisations intending to
adopt or increase the level of adoption of c-commerce will be able to make
managerial decisions based on TQM and KM practices from this research. The study
makes a significant contribution by combining TQM and KM models as a
methodological example which is useful for practitioners to track the degree of TQM
and KM effects on c-commerce adoption. This model can be used by companies to do
a pre-test baseline measurement, and then periodically reassess the effects of any
TQM and KM change. |
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