Online Product Evaluation System Based on Ratings and Review
The decision-making process for product design and improvement is hindered by traditional user research methods due to the rapid updating pace, limited survey scopes, small sample sizes, and labor-intensive procedures. This study suggests a novel method for gathering valuable online evaluation...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
INTI International University
2024
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/1922/ http://eprints.intimal.edu.my/1922/1/jods2024_07.pdf |
| _version_ | 1848766872345903104 |
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| author | Thugu Rajesh Kumar, Reddy Chitra, . Jeyarani, Periasamy |
| author_facet | Thugu Rajesh Kumar, Reddy Chitra, . Jeyarani, Periasamy |
| author_sort | Thugu Rajesh Kumar, Reddy |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | The decision-making process for product design and improvement is hindered by traditional user
research methods due to the rapid updating pace, limited survey scopes, small sample sizes, and
labor-intensive procedures. This study suggests a novel method for gathering valuable online
evaluations from e-commerce platforms, develops a system for measuring the effectiveness of a
product and suggests ways to improve a product using sentiment analysis and opinion mining of
online reviews. The method's efficacy is supported by a sizable body of user reviews for
smartphones, from which we can reliably estimate the product's unfavorable review rate with only
a 9.9% error using the assessment indication system. After considering the entire method in the
case study, improvement strategies are suggested. The strategy is applicable for product evaluation. |
| first_indexed | 2025-11-14T11:58:03Z |
| format | Article |
| id | intimal-1922 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:58:03Z |
| publishDate | 2024 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-19222024-06-04T07:14:20Z http://eprints.intimal.edu.my/1922/ Online Product Evaluation System Based on Ratings and Review Thugu Rajesh Kumar, Reddy Chitra, . Jeyarani, Periasamy Q Science (General) QA75 Electronic computers. Computer science QA76 Computer software The decision-making process for product design and improvement is hindered by traditional user research methods due to the rapid updating pace, limited survey scopes, small sample sizes, and labor-intensive procedures. This study suggests a novel method for gathering valuable online evaluations from e-commerce platforms, develops a system for measuring the effectiveness of a product and suggests ways to improve a product using sentiment analysis and opinion mining of online reviews. The method's efficacy is supported by a sizable body of user reviews for smartphones, from which we can reliably estimate the product's unfavorable review rate with only a 9.9% error using the assessment indication system. After considering the entire method in the case study, improvement strategies are suggested. The strategy is applicable for product evaluation. INTI International University 2024-05-29 Article PeerReviewed text en cc_by_4 http://eprints.intimal.edu.my/1922/1/jods2024_07.pdf Thugu Rajesh Kumar, Reddy and Chitra, . and Jeyarani, Periasamy (2024) Online Product Evaluation System Based on Ratings and Review. Journal of Data Science, 2024 (07). pp. 1-6. ISSN 2805-5160 http://ipublishing.intimal.edu.my/jods.html |
| spellingShingle | Q Science (General) QA75 Electronic computers. Computer science QA76 Computer software Thugu Rajesh Kumar, Reddy Chitra, . Jeyarani, Periasamy Online Product Evaluation System Based on Ratings and Review |
| title | Online Product Evaluation System Based on Ratings and Review |
| title_full | Online Product Evaluation System Based on Ratings and Review |
| title_fullStr | Online Product Evaluation System Based on Ratings and Review |
| title_full_unstemmed | Online Product Evaluation System Based on Ratings and Review |
| title_short | Online Product Evaluation System Based on Ratings and Review |
| title_sort | online product evaluation system based on ratings and review |
| topic | Q Science (General) QA75 Electronic computers. Computer science QA76 Computer software |
| url | http://eprints.intimal.edu.my/1922/ http://eprints.intimal.edu.my/1922/ http://eprints.intimal.edu.my/1922/1/jods2024_07.pdf |