Effect of Process Management and Planning and Control on Customer Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques within SMEs: SMART PLS-SEM Approach
Most lean initiatives failed because of poor readiness assessments of processes and planning which hinder customer relations. To mitigate such occurrences, the study analyzes the effect of process management, planning and control on customer relations within manufacturing SMEs, aimed to ensure...
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| Format: | Article |
| Language: | English English |
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INTI International University
2023
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| Online Access: | http://eprints.intimal.edu.my/1856/ http://eprints.intimal.edu.my/1856/1/ij2023_69r.pdf http://eprints.intimal.edu.my/1856/2/134 |
| _version_ | 1848766967035461632 |
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| author | Mohammed, Inuwa |
| author_facet | Mohammed, Inuwa |
| author_sort | Mohammed, Inuwa |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | Most lean initiatives failed because of poor readiness assessments of processes and planning which
hinder customer relations. To mitigate such occurrences, the study analyzes the effect of process
management, planning and control on customer relations within manufacturing SMEs, aimed to
ensure they have the readiness to deploy lean initiatives successfully. The study applied a
quantitative survey approach by collecting 300 responses from managers of manufacturing SMEs
in Nigeria. The findings of the study show that a positive and significant relationship exists
between process management, planning and control on customer relations. It implied that
manufacturing SMEs in Nigeria plan and manage their manufacturing processes effectively which
leads to enhanced customer relations. Hence, showing a high level of readiness to deploy lean and
ensure waste eradication, effective scheduling and improved product quality. |
| first_indexed | 2025-11-14T11:57:45Z |
| format | Article |
| id | intimal-1856 |
| institution | INTI International University |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T11:59:33Z |
| publishDate | 2023 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-18562025-07-24T09:13:44Z http://eprints.intimal.edu.my/1856/ Effect of Process Management and Planning and Control on Customer Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques within SMEs: SMART PLS-SEM Approach Mohammed, Inuwa H Social Sciences (General) HD28 Management. Industrial Management HF Commerce Most lean initiatives failed because of poor readiness assessments of processes and planning which hinder customer relations. To mitigate such occurrences, the study analyzes the effect of process management, planning and control on customer relations within manufacturing SMEs, aimed to ensure they have the readiness to deploy lean initiatives successfully. The study applied a quantitative survey approach by collecting 300 responses from managers of manufacturing SMEs in Nigeria. The findings of the study show that a positive and significant relationship exists between process management, planning and control on customer relations. It implied that manufacturing SMEs in Nigeria plan and manage their manufacturing processes effectively which leads to enhanced customer relations. Hence, showing a high level of readiness to deploy lean and ensure waste eradication, effective scheduling and improved product quality. INTI International University 2023-12 Article PeerReviewed text en cc_by_4 http://eprints.intimal.edu.my/1856/1/ij2023_69r.pdf text en cc_by_4 http://eprints.intimal.edu.my/1856/2/134 Mohammed, Inuwa (2023) Effect of Process Management and Planning and Control on Customer Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques within SMEs: SMART PLS-SEM Approach. INTI JOURNAL, 2023 (69). pp. 1-9. ISSN e2600-7320 https://intijournal.intimal.edu.my |
| spellingShingle | H Social Sciences (General) HD28 Management. Industrial Management HF Commerce Mohammed, Inuwa Effect of Process Management and Planning and Control on Customer Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques within SMEs: SMART PLS-SEM Approach |
| title | Effect of Process Management and Planning and Control on Customer
Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques
within SMEs: SMART PLS-SEM Approach |
| title_full | Effect of Process Management and Planning and Control on Customer
Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques
within SMEs: SMART PLS-SEM Approach |
| title_fullStr | Effect of Process Management and Planning and Control on Customer
Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques
within SMEs: SMART PLS-SEM Approach |
| title_full_unstemmed | Effect of Process Management and Planning and Control on Customer
Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques
within SMEs: SMART PLS-SEM Approach |
| title_short | Effect of Process Management and Planning and Control on Customer
Relations in Assessing Readiness to Deploy Lean Manufacturing Techniques
within SMEs: SMART PLS-SEM Approach |
| title_sort | effect of process management and planning and control on customer
relations in assessing readiness to deploy lean manufacturing techniques
within smes: smart pls-sem approach |
| topic | H Social Sciences (General) HD28 Management. Industrial Management HF Commerce |
| url | http://eprints.intimal.edu.my/1856/ http://eprints.intimal.edu.my/1856/ http://eprints.intimal.edu.my/1856/1/ij2023_69r.pdf http://eprints.intimal.edu.my/1856/2/134 |