RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE OF HOTELS IN CHINA
More and more companies realize that employees are one of the important factors for the company’s further development. If you want to develop better in the information age, you must have a group of outstanding employees. Therefore, the training plan to improve employee performance is a relativ...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
INTI International University
2023
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/1831/ http://eprints.intimal.edu.my/1831/1/jobss2023_18.pdf |
| _version_ | 1848766847141281792 |
|---|---|
| author | Zhu, Qi Syriac, Nellikunnel |
| author_facet | Zhu, Qi Syriac, Nellikunnel |
| author_sort | Zhu, Qi |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | More and more companies realize that employees are one of the important factors for the
company’s further development. If you want to develop better in the information age, you must
have a group of outstanding employees. Therefore, the training plan to improve employee
performance is a relatively important work in human resource management. Hard skills are just
our visible professional and technical indicators, while soft skills are invisible indicators, and they
are also a scale to measure a person's ability to handle things. This research aims to investigate
how soft skills affect the performance of employees at Hotels in China. This study adopts
convenience sampling and analyzes the data from 158 questionnaires distributed through SPSS.
The analysis results will find out the more important and useful skills in Hotel. This study was
conducted at the Guizhou Province, China. Three soft skills of communication, negotiation, and
leadership were tested to be positively correlated with the performance of hotel employees. This
research also allowed us to identify which soft skills are most important to a team to enable the
overall team to succeed. This research can provide a reference for the human resource
management of hotels to plan the soft skill development training of employees. |
| first_indexed | 2025-11-14T11:57:39Z |
| format | Article |
| id | intimal-1831 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:57:39Z |
| publishDate | 2023 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-18312023-11-30T03:14:43Z http://eprints.intimal.edu.my/1831/ RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE OF HOTELS IN CHINA Zhu, Qi Syriac, Nellikunnel H Social Sciences (General) HD Industries. Land use. Labor HD28 Management. Industrial Management More and more companies realize that employees are one of the important factors for the company’s further development. If you want to develop better in the information age, you must have a group of outstanding employees. Therefore, the training plan to improve employee performance is a relatively important work in human resource management. Hard skills are just our visible professional and technical indicators, while soft skills are invisible indicators, and they are also a scale to measure a person's ability to handle things. This research aims to investigate how soft skills affect the performance of employees at Hotels in China. This study adopts convenience sampling and analyzes the data from 158 questionnaires distributed through SPSS. The analysis results will find out the more important and useful skills in Hotel. This study was conducted at the Guizhou Province, China. Three soft skills of communication, negotiation, and leadership were tested to be positively correlated with the performance of hotel employees. This research also allowed us to identify which soft skills are most important to a team to enable the overall team to succeed. This research can provide a reference for the human resource management of hotels to plan the soft skill development training of employees. INTI International University 2023-11 Article PeerReviewed text en cc_by_4 http://eprints.intimal.edu.my/1831/1/jobss2023_18.pdf Zhu, Qi and Syriac, Nellikunnel (2023) RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE OF HOTELS IN CHINA. Journal of Business and Social Sciences, 2023 (18). pp. 1-15. ISSN 2805-5187 http://ipublishing.intimal.edu.my/jobss.html |
| spellingShingle | H Social Sciences (General) HD Industries. Land use. Labor HD28 Management. Industrial Management Zhu, Qi Syriac, Nellikunnel RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE OF HOTELS IN CHINA |
| title | RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE
OF HOTELS IN CHINA |
| title_full | RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE
OF HOTELS IN CHINA |
| title_fullStr | RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE
OF HOTELS IN CHINA |
| title_full_unstemmed | RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE
OF HOTELS IN CHINA |
| title_short | RELATIONSHIP OF SOFT SKILLS AND EMPLOYEES PERFORMANCE
OF HOTELS IN CHINA |
| title_sort | relationship of soft skills and employees performance
of hotels in china |
| topic | H Social Sciences (General) HD Industries. Land use. Labor HD28 Management. Industrial Management |
| url | http://eprints.intimal.edu.my/1831/ http://eprints.intimal.edu.my/1831/ http://eprints.intimal.edu.my/1831/1/jobss2023_18.pdf |