Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method
The problems in implementing an integrated information technology-based service are the need for data standards, the readiness of the system in sharing data, the availability of the system, the large usage load, and the reluctance of users to take advantage of the existing website system at the Univ...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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INTI International University
2022
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/1689/ http://eprints.intimal.edu.my/1689/1/jods2022_15.pdf |
| _version_ | 1848766807124475904 |
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| author | Kemas Muhammad, Wahyu Hidayat Widya, Cholil Tri Basuki, Kurniawan |
| author_facet | Kemas Muhammad, Wahyu Hidayat Widya, Cholil Tri Basuki, Kurniawan |
| author_sort | Kemas Muhammad, Wahyu Hidayat |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | The problems in implementing an integrated information technology-based service are the need for data standards, the readiness of the system in sharing data, the availability of the system, the large usage load, and the reluctance of users to take advantage of the existing website system at the University of Muhammadiyah Palembang in utilizing an integrated website system. The research will propose an ITIL (Information Technology Infrastructure Library) framework to review service practices in IT Service Management from an integrated service system used in tertiary institutions and use the ITIL V3 Service Design and Service Operation framework. The results of this study are in the form of service processes that must be prioritized to solve problems, as well as based on the value of service management processes that must and need to be improved. |
| first_indexed | 2025-11-14T11:57:00Z |
| format | Article |
| id | intimal-1689 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:57:00Z |
| publishDate | 2022 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-16892024-05-07T09:53:41Z http://eprints.intimal.edu.my/1689/ Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method Kemas Muhammad, Wahyu Hidayat Widya, Cholil Tri Basuki, Kurniawan QA75 Electronic computers. Computer science QA76 Computer software The problems in implementing an integrated information technology-based service are the need for data standards, the readiness of the system in sharing data, the availability of the system, the large usage load, and the reluctance of users to take advantage of the existing website system at the University of Muhammadiyah Palembang in utilizing an integrated website system. The research will propose an ITIL (Information Technology Infrastructure Library) framework to review service practices in IT Service Management from an integrated service system used in tertiary institutions and use the ITIL V3 Service Design and Service Operation framework. The results of this study are in the form of service processes that must be prioritized to solve problems, as well as based on the value of service management processes that must and need to be improved. INTI International University 2022-11 Article PeerReviewed text en cc_by_4 http://eprints.intimal.edu.my/1689/1/jods2022_15.pdf Kemas Muhammad, Wahyu Hidayat and Widya, Cholil and Tri Basuki, Kurniawan (2022) Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method. Journal of Data Science, 2022 (15). pp. 1-8. ISSN 2805-5160 http://ipublishing.intimal.edu.my/jods.html |
| spellingShingle | QA75 Electronic computers. Computer science QA76 Computer software Kemas Muhammad, Wahyu Hidayat Widya, Cholil Tri Basuki, Kurniawan Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method |
| title | Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method |
| title_full | Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method |
| title_fullStr | Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method |
| title_full_unstemmed | Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method |
| title_short | Development of Website Service Governance at the Muhammadiyah University Palembang Using the ITIL V3 Method |
| title_sort | development of website service governance at the muhammadiyah university palembang using the itil v3 method |
| topic | QA75 Electronic computers. Computer science QA76 Computer software |
| url | http://eprints.intimal.edu.my/1689/ http://eprints.intimal.edu.my/1689/ http://eprints.intimal.edu.my/1689/1/jods2022_15.pdf |