Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia
A service offered by a bank or other financial institution that enables its users to execute financial transactions remotely using a mobile device, such as a smartphone or tablet, is known as mobile banking. The bank provides many mobile banking apps in Malaysia, such as CIMBClicks, Maybank2U, etc....
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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INTI International University
2022
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| Online Access: | http://eprints.intimal.edu.my/1665/ http://eprints.intimal.edu.my/1665/1/jods2022_11.pdf |
| _version_ | 1848766800524738560 |
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| author | Misinem, . Tri Basuki, Kurniawan Mohd Zaki, Zakaria Muhammad Aqil Azfar, Uzailee |
| author_facet | Misinem, . Tri Basuki, Kurniawan Mohd Zaki, Zakaria Muhammad Aqil Azfar, Uzailee |
| author_sort | Misinem, . |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | A service offered by a bank or other financial institution that enables its users to execute financial transactions remotely using a mobile device, such as a smartphone or tablet, is known as mobile banking. The bank provides many mobile banking apps in Malaysia, such as CIMBClicks, Maybank2U, etc. Data classification has become the region of interest in Data Mining research as it indicates the arising of technology's application that leads to increment data usage. In this research, collection data and experiments are conducted, and results are shown. The prepossessing is discussed and explained in quite detail, and the results are analyzed and discussed further. The dataset was compared with five algorithms: Linear Regression, Naïve Bayes, Decision Tree, Random Forest, and Support Vector Machine (SVM). The best accuracy result shows 94.37% by the Decision Tree algorithm, and Naïve Bayes obtained the worst outcome at 66%. |
| first_indexed | 2025-11-14T11:56:54Z |
| format | Article |
| id | intimal-1665 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:56:54Z |
| publishDate | 2022 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-16652024-05-07T09:46:42Z http://eprints.intimal.edu.my/1665/ Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia Misinem, . Tri Basuki, Kurniawan Mohd Zaki, Zakaria Muhammad Aqil Azfar, Uzailee QA75 Electronic computers. Computer science QA76 Computer software A service offered by a bank or other financial institution that enables its users to execute financial transactions remotely using a mobile device, such as a smartphone or tablet, is known as mobile banking. The bank provides many mobile banking apps in Malaysia, such as CIMBClicks, Maybank2U, etc. Data classification has become the region of interest in Data Mining research as it indicates the arising of technology's application that leads to increment data usage. In this research, collection data and experiments are conducted, and results are shown. The prepossessing is discussed and explained in quite detail, and the results are analyzed and discussed further. The dataset was compared with five algorithms: Linear Regression, Naïve Bayes, Decision Tree, Random Forest, and Support Vector Machine (SVM). The best accuracy result shows 94.37% by the Decision Tree algorithm, and Naïve Bayes obtained the worst outcome at 66%. INTI International University 2022-09 Article PeerReviewed text en cc_by_4 http://eprints.intimal.edu.my/1665/1/jods2022_11.pdf Misinem, . and Tri Basuki, Kurniawan and Mohd Zaki, Zakaria and Muhammad Aqil Azfar, Uzailee (2022) Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia. Journal of Data Science, 2022 (11). pp. 1-15. ISSN 2805-5160 http://ipublishing.intimal.edu.my/jods.html |
| spellingShingle | QA75 Electronic computers. Computer science QA76 Computer software Misinem, . Tri Basuki, Kurniawan Mohd Zaki, Zakaria Muhammad Aqil Azfar, Uzailee Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia |
| title | Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia |
| title_full | Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia |
| title_fullStr | Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia |
| title_full_unstemmed | Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia |
| title_short | Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia |
| title_sort | sentiment analysis on users' satisfaction for mobile banking apps in malaysia |
| topic | QA75 Electronic computers. Computer science QA76 Computer software |
| url | http://eprints.intimal.edu.my/1665/ http://eprints.intimal.edu.my/1665/ http://eprints.intimal.edu.my/1665/1/jods2022_11.pdf |