Customer Satisfaction on Public Transportation in Penang, Malaysia
This paper reports the customers’ satisfaction about public transportation service in Penang, Malaysia. In this respect, some of the factors namely reliability, accessibility, safety and security are used to measure the customers’ satisfaction on bus service Rapid Penang, Malaysia. A survey was c...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English English |
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INTI International University
2022
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/1626/ http://eprints.intimal.edu.my/1626/1/ij2022_19r.pdf http://eprints.intimal.edu.my/1626/2/157 |
| _version_ | 1848766941384146944 |
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| author | Sobanah Dhevi, Tharmalingam Sai, Mei Ling Vikniswari, Vija-Kumaran Kalai Vani, Kalimuthu Suresh, Nodeson |
| author_facet | Sobanah Dhevi, Tharmalingam Sai, Mei Ling Vikniswari, Vija-Kumaran Kalai Vani, Kalimuthu Suresh, Nodeson |
| author_sort | Sobanah Dhevi, Tharmalingam |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | This paper reports the customers’ satisfaction about public transportation service in Penang,
Malaysia. In this respect, some of the factors namely reliability, accessibility, safety and security
are used to measure the customers’ satisfaction on bus service Rapid Penang, Malaysia. A survey
was conducted where questionnaires were distributed to 500 bus passengers. The results of the
study indicates that reliability, accessibility, safety and security of bus service are positively
significant to customer satisfaction. The contribution of the study creates better understanding of
the service provider the factors that able increase customers’ satisfaction and base on the
knowledge they able to improve their services and gain the customers’ trust. |
| first_indexed | 2025-11-14T11:56:44Z |
| format | Article |
| id | intimal-1626 |
| institution | INTI International University |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T11:59:08Z |
| publishDate | 2022 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-16262025-07-23T10:15:06Z http://eprints.intimal.edu.my/1626/ Customer Satisfaction on Public Transportation in Penang, Malaysia Sobanah Dhevi, Tharmalingam Sai, Mei Ling Vikniswari, Vija-Kumaran Kalai Vani, Kalimuthu Suresh, Nodeson H Social Sciences (General) HE Transportation and Communications HF Commerce This paper reports the customers’ satisfaction about public transportation service in Penang, Malaysia. In this respect, some of the factors namely reliability, accessibility, safety and security are used to measure the customers’ satisfaction on bus service Rapid Penang, Malaysia. A survey was conducted where questionnaires were distributed to 500 bus passengers. The results of the study indicates that reliability, accessibility, safety and security of bus service are positively significant to customer satisfaction. The contribution of the study creates better understanding of the service provider the factors that able increase customers’ satisfaction and base on the knowledge they able to improve their services and gain the customers’ trust. INTI International University 2022-06 Article PeerReviewed text en cc_by_4 http://eprints.intimal.edu.my/1626/1/ij2022_19r.pdf text en cc_by_4 http://eprints.intimal.edu.my/1626/2/157 Sobanah Dhevi, Tharmalingam and Sai, Mei Ling and Vikniswari, Vija-Kumaran and Kalai Vani, Kalimuthu and Suresh, Nodeson (2022) Customer Satisfaction on Public Transportation in Penang, Malaysia. INTI JOURNAL, 2022 (19). pp. 1-9. ISSN e2600-7320 https://intijournal.intimal.edu.my/intijournal.htm |
| spellingShingle | H Social Sciences (General) HE Transportation and Communications HF Commerce Sobanah Dhevi, Tharmalingam Sai, Mei Ling Vikniswari, Vija-Kumaran Kalai Vani, Kalimuthu Suresh, Nodeson Customer Satisfaction on Public Transportation in Penang, Malaysia |
| title | Customer Satisfaction on Public Transportation in Penang, Malaysia |
| title_full | Customer Satisfaction on Public Transportation in Penang, Malaysia |
| title_fullStr | Customer Satisfaction on Public Transportation in Penang, Malaysia |
| title_full_unstemmed | Customer Satisfaction on Public Transportation in Penang, Malaysia |
| title_short | Customer Satisfaction on Public Transportation in Penang, Malaysia |
| title_sort | customer satisfaction on public transportation in penang, malaysia |
| topic | H Social Sciences (General) HE Transportation and Communications HF Commerce |
| url | http://eprints.intimal.edu.my/1626/ http://eprints.intimal.edu.my/1626/ http://eprints.intimal.edu.my/1626/1/ij2022_19r.pdf http://eprints.intimal.edu.my/1626/2/157 |