Resource-Based View Theory Application on the Educational Service Quality
— Background and Objectives: The purpose of this study is to review the resource-based view theory on service quality that contribute to and expand internal resources and services of high quality. Several empirical studies have examined how to apply resource-based view theory to exploiting oppo...
| Main Author: | |
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| Format: | Article |
| Published: |
Researcher Index Publication
2021
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/1581/ |
| _version_ | 1848766777661587456 |
|---|---|
| author | Hemaloshinee, Vasudevan A. |
| author_facet | Hemaloshinee, Vasudevan A. |
| author_sort | Hemaloshinee, Vasudevan A. |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | — Background and Objectives: The purpose of this
study is to review the resource-based view theory on service
quality that contribute to and expand internal resources and
services of high quality. Several empirical studies have
examined how to apply resource-based view theory to
exploiting opportunities in higher education. With the help of
this resource-based view theory, urban higher education can
apply how to obtain and mobilize additional resources or use
existing resources more efficiently and effectively to increase
the productivity of existing resources to improve the quality of
education services. Perhaps providing high-quality service
based views are hampered by a lack of resources for urban
education institutions and new ventures, and for them to
survive, the resource constraints should address effectively. The
issue in this paper is how the RBV theory or concept is to be
studied in urban higher education so that researchers and
organizations can benefit from this perspective.
Methodology: The RBV framework was used to delimit the
review so that the research method used in this paper is an
empirical approach through a study of journals and supporting
journals related to the topic under study. This paper evaluated
and reviewed several empirical studies in terms of methodology
and strategy that used to apply and implement the resourcebased view theory to improve the service based view quality of
students' retention. Many articles indicated quantitative
methods as the method strategy, but restrictions showed
qualitative and mixed methods that should be concerned in
future research.
Findings: This article's literature search aimed at obtaining a
usable sample of recently published papers to provide a sense
of the conceptual gaps, knowledge gaps, methodological gaps
and problem gaps in several resource-based (RBV) industries,
but lesser are using in education. The dynamics and
heterogeneity in this field of science encourage university
researchers to develop and strengthen RBV theory. With this
development, the concepts and theories of management are
expected to be useful for academics.
Recommendation & Limitation: On the critical reviews
above, specific recommendations may in future serve as the key
to enriching resource-based views. In this article, mixed and
qualitative methods should be used to obtain accurate results.
Additional attention should be paid to future research into
higher education institutional resources, and integrate tangible
and intangible resources into organizational capacity.
Conclusion & Contribution: Resource-based view theory
appears to have the capability to leverage resources and create
more opportunities with fewer funds when applied to urban
systems. One of the biggest contributions of this article is the
direct strategy of scholars towards empirical studies and
finding of resources as an essential antecedent to service
quality and end to educational performance |
| first_indexed | 2025-11-14T11:56:32Z |
| format | Article |
| id | intimal-1581 |
| institution | INTI International University |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:56:32Z |
| publishDate | 2021 |
| publisher | Researcher Index Publication |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-15812022-01-28T08:24:52Z http://eprints.intimal.edu.my/1581/ Resource-Based View Theory Application on the Educational Service Quality Hemaloshinee, Vasudevan A. L Education (General) LB2300 Higher Education — Background and Objectives: The purpose of this study is to review the resource-based view theory on service quality that contribute to and expand internal resources and services of high quality. Several empirical studies have examined how to apply resource-based view theory to exploiting opportunities in higher education. With the help of this resource-based view theory, urban higher education can apply how to obtain and mobilize additional resources or use existing resources more efficiently and effectively to increase the productivity of existing resources to improve the quality of education services. Perhaps providing high-quality service based views are hampered by a lack of resources for urban education institutions and new ventures, and for them to survive, the resource constraints should address effectively. The issue in this paper is how the RBV theory or concept is to be studied in urban higher education so that researchers and organizations can benefit from this perspective. Methodology: The RBV framework was used to delimit the review so that the research method used in this paper is an empirical approach through a study of journals and supporting journals related to the topic under study. This paper evaluated and reviewed several empirical studies in terms of methodology and strategy that used to apply and implement the resourcebased view theory to improve the service based view quality of students' retention. Many articles indicated quantitative methods as the method strategy, but restrictions showed qualitative and mixed methods that should be concerned in future research. Findings: This article's literature search aimed at obtaining a usable sample of recently published papers to provide a sense of the conceptual gaps, knowledge gaps, methodological gaps and problem gaps in several resource-based (RBV) industries, but lesser are using in education. The dynamics and heterogeneity in this field of science encourage university researchers to develop and strengthen RBV theory. With this development, the concepts and theories of management are expected to be useful for academics. Recommendation & Limitation: On the critical reviews above, specific recommendations may in future serve as the key to enriching resource-based views. In this article, mixed and qualitative methods should be used to obtain accurate results. Additional attention should be paid to future research into higher education institutional resources, and integrate tangible and intangible resources into organizational capacity. Conclusion & Contribution: Resource-based view theory appears to have the capability to leverage resources and create more opportunities with fewer funds when applied to urban systems. One of the biggest contributions of this article is the direct strategy of scholars towards empirical studies and finding of resources as an essential antecedent to service quality and end to educational performance Researcher Index Publication 2021-10 Article PeerReviewed Hemaloshinee, Vasudevan A. (2021) Resource-Based View Theory Application on the Educational Service Quality. International Journal of Engineering Applied Sciences and Technology, 6 (6). pp. 174-186. ISSN 2455-2143 http://www.ijeast.com/papers/174-186,Tesma606,IJEAST.pdf |
| spellingShingle | L Education (General) LB2300 Higher Education Hemaloshinee, Vasudevan A. Resource-Based View Theory Application on the Educational Service Quality |
| title | Resource-Based View Theory Application on the Educational Service Quality |
| title_full | Resource-Based View Theory Application on the Educational Service Quality |
| title_fullStr | Resource-Based View Theory Application on the Educational Service Quality |
| title_full_unstemmed | Resource-Based View Theory Application on the Educational Service Quality |
| title_short | Resource-Based View Theory Application on the Educational Service Quality |
| title_sort | resource-based view theory application on the educational service quality |
| topic | L Education (General) LB2300 Higher Education |
| url | http://eprints.intimal.edu.my/1581/ http://eprints.intimal.edu.my/1581/ |