| Summary: | This study aims at evaluating the relationship between organizational
commitment on non-supervisory citizenship behavior in the Bank Simpanan
Nasional, Malaysia. The focal point of the study is to find how negative
individual points of view resulting in lack of commitment and the low
degree of loyalty can impact employee manners such as insufficient
professionalism, poor teamwork, less self-awareness and high turnover in
the current situation. This undesirable trait was also found to be prevalent
among other current banking industry situations. The survey and a
systematic analysis method have been employed to achieve the research
objectives. The sample numbered 172 (Male = 48.8%; Female = 51.2%) of
the non-supervisory staff, selected through purposive or judgmental
sampling. Respondents are selected among non-supervisory employees in
this study. This study uses the quantitative method. The hypotheses further
show a significant positive relationship between first order construct of
organizational commitment and non-supervisory citizenship behaviorOrganizational and Individual. The relationship variables are examined
using IBM Statistical Packages for the Social Sciences (SPSS) software
Version 24. Findings of this study reveal that organizational commitment on
citizenship behavior has a positive and significant relationship. This study
recommends that the bank enhance employee commitment to promote
positive citizenship behavior.
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