Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations

Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations

The aim of this study was to examine the difference between Malaysian manufacturing and service organizations with regard to the multidimensionality of TQM practices and the relationship of these practices to knowledge sharing behavior from middle management employees’ perspective. The empirical dat...

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Bibliographic Details
Main Authors: Cheah, Weng Choong, Ooi, Keng Boon, Teh, Pei Lee, Chong, Alain Yee Loong, Yong, Chen Chen
Format: Article
Language:English
Published: Asian Network for Scientific Information 2009
Subjects:
HD61 Risk Management
Online Access:http://eprints.intimal.edu.my/1188/
http://eprints.intimal.edu.my/1188/1/Total%20quality%20management%20and%20knowledge%20sharing%20Comparing%20Malaysia%27s%20manufacturing%20and%20service%20organizations.pdf

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