A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia
This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted d...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
INTI International University
2018
|
| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/1152/ http://eprints.intimal.edu.my/1152/1/v1_2018_18.pdf |
| _version_ | 1848766660206395392 |
|---|---|
| author | Mun, Geet Ow Yong Syriac, Nellikunnel Devasia |
| author_facet | Mun, Geet Ow Yong Syriac, Nellikunnel Devasia |
| author_sort | Mun, Geet Ow Yong |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted design of distribution model, namely the Hub and Spoke model, is sensitive towards demand spikes. Outsourcing has been identified as an opportunity to address such challenge. From the perspective of the ORP, outsourcing is a non-trivial alternative and if managed haphazardly it would sacrifice both customer service level as well as profitability. From the perspective of the outsourcing entities, namely the third party logistics service providers, emergence and expansion of players have been observed. |
| first_indexed | 2025-11-14T11:54:40Z |
| format | Article |
| id | intimal-1152 |
| institution | INTI International University |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:54:40Z |
| publishDate | 2018 |
| publisher | INTI International University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-11522018-10-12T03:30:23Z http://eprints.intimal.edu.my/1152/ A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia Mun, Geet Ow Yong Syriac, Nellikunnel Devasia H Social Sciences (General) HF Commerce This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted design of distribution model, namely the Hub and Spoke model, is sensitive towards demand spikes. Outsourcing has been identified as an opportunity to address such challenge. From the perspective of the ORP, outsourcing is a non-trivial alternative and if managed haphazardly it would sacrifice both customer service level as well as profitability. From the perspective of the outsourcing entities, namely the third party logistics service providers, emergence and expansion of players have been observed. INTI International University 2018 Article PeerReviewed text en http://eprints.intimal.edu.my/1152/1/v1_2018_18.pdf Mun, Geet Ow Yong and Syriac, Nellikunnel Devasia (2018) A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia. INTI Journal, 1 (18). ISSN e2600-7920 |
| spellingShingle | H Social Sciences (General) HF Commerce Mun, Geet Ow Yong Syriac, Nellikunnel Devasia A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia |
| title | A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia |
| title_full | A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia |
| title_fullStr | A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia |
| title_full_unstemmed | A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia |
| title_short | A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia |
| title_sort | review paper on last mile logistics operation design, challenges and opportunities in malaysia |
| topic | H Social Sciences (General) HF Commerce |
| url | http://eprints.intimal.edu.my/1152/ http://eprints.intimal.edu.my/1152/1/v1_2018_18.pdf |