The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The fin...
| Main Authors: | , , , |
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| Format: | Article |
| Published: |
InderScience
2011
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| Online Access: | http://eprints.intimal.edu.my/1009/ |
| _version_ | 1848766620664594432 |
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| author | Darmawan, Nathan* Sim, Jia Jia Arumugam, Veeri Chow, Kim Wai |
| author_facet | Darmawan, Nathan* Sim, Jia Jia Arumugam, Veeri Chow, Kim Wai |
| author_sort | Darmawan, Nathan* |
| building | INTI Institutional Repository |
| collection | Online Access |
| description | This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The findings from this study would provide a basis for developing an advanced model of TQM towards the supply chain collaboration level. The organisations that would like to implement supply chain collaboration will be able to make managerial decision based on the TQM practices from this research. This study also makes a significant contribution by developing a model of TQM and supply chain collaboration in service industry. Furthermore, the organisations could use this framework to conduct a pre-test baseline measurement and periodically assess the effect of TQM practices. |
| first_indexed | 2025-11-14T11:54:03Z |
| format | Article |
| id | intimal-1009 |
| institution | INTI International University |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:54:03Z |
| publishDate | 2011 |
| publisher | InderScience |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | intimal-10092017-12-06T07:16:00Z http://eprints.intimal.edu.my/1009/ The influence of TQM practices on supply chain collaboration: a proposed model for the service industry Darmawan, Nathan* Sim, Jia Jia Arumugam, Veeri Chow, Kim Wai HD61 Risk Management This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The findings from this study would provide a basis for developing an advanced model of TQM towards the supply chain collaboration level. The organisations that would like to implement supply chain collaboration will be able to make managerial decision based on the TQM practices from this research. This study also makes a significant contribution by developing a model of TQM and supply chain collaboration in service industry. Furthermore, the organisations could use this framework to conduct a pre-test baseline measurement and periodically assess the effect of TQM practices. InderScience 2011 Article PeerReviewed Darmawan, Nathan* and Sim, Jia Jia and Arumugam, Veeri and Chow, Kim Wai (2011) The influence of TQM practices on supply chain collaboration: a proposed model for the service industry. International Journal of Services, Economics and Management, 3 (1). pp. 21-35. ISSN 1753-0830 https://doi.org/10.1504/IJSEM.2011.037176 doi.org/10.1504/IJSEM.2011.037176 |
| spellingShingle | HD61 Risk Management Darmawan, Nathan* Sim, Jia Jia Arumugam, Veeri Chow, Kim Wai The influence of TQM practices on supply chain collaboration: a proposed model for the service industry |
| title | The influence of TQM practices on supply chain collaboration: a proposed model for the service industry |
| title_full | The influence of TQM practices on supply chain collaboration: a proposed model for the service industry |
| title_fullStr | The influence of TQM practices on supply chain collaboration: a proposed model for the service industry |
| title_full_unstemmed | The influence of TQM practices on supply chain collaboration: a proposed model for the service industry |
| title_short | The influence of TQM practices on supply chain collaboration: a proposed model for the service industry |
| title_sort | influence of tqm practices on supply chain collaboration: a proposed model for the service industry |
| topic | HD61 Risk Management |
| url | http://eprints.intimal.edu.my/1009/ http://eprints.intimal.edu.my/1009/ http://eprints.intimal.edu.my/1009/ |