Redress mechanism for consumers in the motor vehicle repair and service industry

QR Code

Redress mechanism for consumers in the motor vehicle repair and service industry

Malaysian laws have provided various rights to consumers in the cases of defective and unsatisfactory services under contract law, tort law as well as the Consumer Protection Act 1999. The rights, however, are worthless in the absence of an effective redress mechanism. This paper seeks to examine th...

Full description

Bibliographic Details
Main Authors:	Abu Bakar, Elistina, Amin, Naemah
Format:	Article
Language:	English
Published:	Malaysian Consumer and Family Economics Association 2011
Subjects:	K Law (General) KPG Malaysia
Online Access:	http://irep.iium.edu.my/9057/ http://irep.iium.edu.my/9057/1/2011_-_Redress_mechanism_for_consumers_in_the_motor_vehicle_repair_and_service_industry.pdf

Similar Items

Redress mechanism for consumers in the motor vehicle repair and service industry
by: Abu Bakar, Elistina, et al.
Published: (2011)

Consumer redress mechanisms in Malaysia: prospects and challenges
by: Amin, Naemah
Published: (2007)

The adequacy of remedies in consumer transactions: special study in the motor vehicle repair and service industry in Malaysia
by: Amin, Naemah, et al.
Published: (2012)

Consumer protection in the service industry under the Consumer Protection Act 1999
by: Abu Bakar, Elistina, et al.
Published: (2011)

Consumers' perceptions on the service quality in the motor vehicle repair and service industry: an exploratory study in Klang Valley, Malaysia
by: Abu Bakar, Elistina, et al.
Published: (2011)

Remedies for breach of implied guarantess in a contract of supply of services under the Malaysian Consumer Protection Act 1999
by: Amin, Naemah, et al.
Published: (2011)

ADR for consumers: an appraisal of the tribunal for consumer claims in Malaysia
by: Amin, Naemah, et al.
Published: (2010)

Expanding existing tourism redress mechanism to include tourism courts in West Malaysia for the protection of consumers [White paper]
by: Ramli, Noriah, et al.
Published: (2019)

Consumers' perceptions on the service quality in the motor vehicle repair and service industry: an exploratory study in Klang Valley, Malaysia
by: Abu Bakar, Elistina, et al.
Published: (2011)

Consumer protection in the supply of services:a comparative study between the Consumer Protection Act 1999 and Islamic law
by: Abu Bakar, Elistina, et al.
Published: (2010)

Burden of proofs under the law of negligence and the consumer Protection Act 1999 in the supply of services
by: Amin, Naemah, et al.
Published: (2011)

Consumer protection under Islamic law in the service industry
by: Abu Bakar, Elistina, et al.
Published: (2011)

The Consumer Expectation Test under the Consumer Protection Act 1999: a viable test for determining the quality and safety of products?
by: Amin, Naemah
Published: (2008)

The Consumer Protection Act 1999: 10 years after
by: Amin, Naemah
Published: (2011)

Product liability under the Consumer Protection Act 1999
by: Amin, Naemah
Published: (1999)

Determinants of consumer safety practices in the motor vehicle repair and service industries
by: Isa, Nurul Syamimi, et al.
Published: (2015)

Judicial review of the Tribunal for Consumer Claims' awards: a justice for whom?
by: Amin, Naemah
Published: (2011)

From doorstep to Internet: consumer protection againts unfair trade practices in Malaysia
by: Amin, Naemah
Published: (2010)

Water services law in Malaysia: balancing of social interest
by: Amin, Naemah
Published: (2009)

Liability for defective products: a comparison between Part V and Part X of the Consumer Protection Act 1999
by: Amin, Naemah
Published: (2011)

Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
by: Hassan, Rusni, et al.
Published: (2018)

Issues on essential elements of formation of e-contract in Malaysia: e-consumers' perspective
by: Amin, Naemah, et al.
Published: (2011)

Strict liability for infected blood transfusion
by: Amin, Naemah
Published: (2003)

Protection of financial consumer in consumer credit industry: The role of Central Bank of Malaysia under the Financial Services Act 2013
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2017)

Consumer credit grievance and redress mechanisms: the Malaysia perspective
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2021)

Consumers’ awareness and practices towards ‘exclusion clause’ and its position under Islamic law
by: Abu Bakar, Elistina, et al.
Published: (2015)

The nature of the law on consumer protection
by: Amin, Naemah
Published: (2011)

A study on the financial consumer protection in Malaysia with specific reference to the financial services act 2013
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2016)

Implementing a no-fault scheme for motor vehicle accidents in Malaysia: issues and challenges
by: Nicholson, Charles, et al.
Published: (2014)

Adopting a no-fault compensation scheme for motor vehicle accidents in Malaysia: a myth or reality
by: Amin, Naemah, et al.
Published: (2013)

Adopting a no-fault compensation scheme for motor vehicle accidents in Malaysia: a myth or reality?
by: Amin, Naemah, et al.
Published: (2013)

Enforcement of housing law in Malaysia: issues and challenges
by: Amin, Naemah, et al.
Published: (2015)

Legal redress for identity theft in Malaysia : hope or hype?
by: Zulhuda, Sonny
Published: (2012)

Consumer protection for sale of goods under the Malaysian Sale of Goods Act 1957 and the Consumer Protection Act 1999: with special reference to quality and fitness of goods
by: Masum, Ahmad, et al.
Published: (2018)

Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia
by: Mat, Azmi
Published: (2013)

"Going forward" the changing facet of partnership base business structure; development of venture capital vehicles in Malaysia
by: Abd Ghadas, Zuhairah Ariff
Published: (2011)

Consumer rights and freedom of movement– rights of persons with disabilities in relation to travel by air
by: Mokhtar, Khairil Azmin, et al.
Published: (2017)

Healthcare services: Halal pharmaceutical in Malaysia, issues and challenges
by: Ramli, Noriah, et al.
Published: (2017)

Institutions and mechanisms for internal conflict resolutions in Malaysia
by: Mokhtar, Khairil Azmin
Published: (2011)

Consumer protection in Muslim friendly travel agencies services
by: Ayob, Hamidah, et al.
Published: (2016)