Inpatient satisfaction: an analysis of Malaysian public hospitals

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Inpatient satisfaction: an analysis of Malaysian public hospitals

Purpose - The objective of this study is to provide an empirical analysis on inpatient satisfaction in Malaysian public hospitals. Design/methodology/approach - Self-administered questionnaire was the main data collection method. Altogether 23 hospitals throughout Peninsular Malaysia participated...

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Bibliographic Details
Main Author:	Abd. Manaf, Noor Hazilah
Format:	Article
Language:	English
Published:	Emerald 2012
Subjects:	H Social Sciences (General)
Online Access:	http://irep.iium.edu.my/8841/ http://irep.iium.edu.my/8841/1/Inpatient_satisfaction-.pdf

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