Development and validation of patient satisfaction instrument

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Development and validation of patient satisfaction instrument

Purpose: Patient satisfaction of healthcare organisation is often used as a measure of organisational efficiency. However, there is a need for valid and reliable instruments to be used in order to ensure that the findings are accurate. This paper explores the development and validation of an outpat...

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Bibliographic Details
Main Authors:	Abd. Manaf, Noor Hazilah, Mohd, Dinon, Abdullah, Kalthom
Format:	Article
Language:	English
Published:	Emerald 2012
Subjects:	HD28 Management. Industrial Management R Medicine (General)
Online Access:	http://irep.iium.edu.my/8801/ http://irep.iium.edu.my/8801/1/hazilah.pdf

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