Patient satisfaction as an indicator of service quality in malaysian public hospitals

QR Code

Patient satisfaction as an indicator of service quality in malaysian public hospitals

The main aim of the paper is to provide an empirical analysis on patient satisfaction as an indicator of service quality in Malaysian public hospitals. Self‐administered questionnaires were administered to patients by convenience sampling. Two sets of questionnaires were used, one for inpatient and...

Full description

Bibliographic Details
Main Authors:	Abd. Manaf, Noor Hazilah, Phang, Siew Nooi
Format:	Article
Language:	English
Published:	Emerald 2009
Subjects:	HD28 Management. Industrial Management R Medicine (General)
Online Access:	http://irep.iium.edu.my/8787/ http://irep.iium.edu.my/8787/1/Patient_Satisfaction%5B1%5D.pdf

Similar Items

Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals
by: Noor Hazilah , Abd Manaf, et al.
Published: (2009)

Development and validation of patient satisfaction instrument
by: Abd. Manaf, Noor Hazilah, et al.
Published: (2012)

Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital
by: Abd. Manaf, Noor Hazilah
Published: (2009)

Quality management in Malaysian public health care
by: Abd. Manaf, Noor Hazilah
Published: (2005)

Practice follows structure : QM in Malaysian public hospitals
by: Abd. Manaf, Noor Hazilah
Published: (2009)

Inpatient satisfaction: an analysis of Malaysian public hospitals
by: Abd. Manaf, Noor Hazilah
Published: (2012)

The Effects Of Service Quality, Companion’s Satisfaction And Delight On Behavioural Intention In Private Hospitals For Medical Tourism
by: Mohamad, Wan Normila
Published: (2016)

A qualitative research on patient care management in Malaysian hospitals; patients and doctors experiences of bedside care / Susan Thomas
by: Susan, Thomas
Published: (2013)

Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals
by: Ahmed, Selim, et al.
Published: (2019)

Competency-Based Pay And Service Quality: An Empirical Study Of Malaysian Public Organisations
by: Azmi, Ilhaamie Abdul Ghani, et al.
Published: (2009)

Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia
by: Liu, Yao, et al.
Published: (2014)

Modelling of the antecedents of staff satisfaction on turnover intention in a Malaysian Public University
by: Mohamad Hazeem, Mohmad Sidik
Published: (2017)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
by: Chen, Kai
Published: (2012)

Student’s Perceived Service Quality and Satisfaction: The Case of Dining Environment at INTI International University
by: Hung, Hwee Li
Published: (2010)

Hotel service recovery and service quality: Influences of corporate image and generational diﬀerences in the relationship between customer satisfaction and loyalty
by: Cheng, Boon Liat *, et al.
Published: (2017)

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty
by: Cheng, Boon Liat, et al.
Published: (2017)

The Services Quality Influence the Satisfaction of SMEs and fees Paid on Non-Audit Services Provided by Small and Medium Practitioners (SMPS)
by: Yuvaraj, Ganesan, et al.
Published: (2017)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)

The Tourist Satisfaction Based On The Service Quality Of Tourism In Guizhou, China
by: Lim, Kim Yew, et al.
Published: (2019)

Organization Communication Satisfaction On Job Performance With Behavioural Factors As Mediators And Moderators Among Nurses In Jordanian Public Hospitals
by: Al Refae, Yousef Ali Mohammad
Published: (2023)

Practice follows structure: QM in Malaysian public hospitals
by: Abd. Manaf, Noor Hazilah
Published: (2009)

Sociodemographic, lifestyle and health determinants of suicidal behaviour in Malaysia
by: Cheah, Yong Kang, et al.
Published: (2018)

Factors Influencing Malaysian Users’ Satisfaction and Loyalty of Mobile Instant Messaging (MIM) Apps Services
by: Lu, Wenwen
Published: (2013)

Implementation of TQM in public universities of Saudi Arabia: challenges and resolutions
by: Ghassan Alseddiqi, Abdul Rahman, et al.
Published: (2017)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)

The Influence of Self-Service Experiences on Customer Satisfaction
by: Norashikin, Jalani, et al.
Published: (2023)

Determinants of satisfaction and the intention to reuse Airbnb services
by: Cheah, Wen Lih
Published: (2019)

The Effects of Perceived Service Quality on Patient Satisfaction at a Public Hospital in State of Pahang, Malaysia
by: Noor Azlinna, Azizan, et al.
Published: (2013)

The Role Of Tasks, Composition, Context, And Trust As Predictors Of Nursing Team Performance In Malaysian Public Hospitals
by: Ahmad Zawawi, Azlyn
Published: (2016)

Critical factors of service quality in a graduate school of Malaysia
by: Ahmad, Khaliq, et al.
Published: (2013)

Internal customers' satisfaction towards service quality management at ecotourism destinations
by: Lee, Wen Yuan
Published: (2011)

Managing knowledge, service innovation and service experience in hospitality industry: A proposed framework
by: Poh, Wai Choo, et al.
Published: (2018)

A Study Of The Cognitive Processing Models Used In The Appraisal System: The Malaysian Public Service
by: Ahmad, Rusli, et al.
Published: (2002)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
by: Lim, Ee Hui
Published: (2004)

Third Party Logistics Service Quality And The Moderating Role Of Switching Costs Between Customer Satisfaction And Behavioural Loyalty
by: Chin, Sze Hui
Published: (2014)

Exploring the influence of service quality (sq) on patient satisfaction (ps) : a case study of universiti malaysia pahang health centre (umphc)
by: Khairul Salleh, Abdul Basit
Published: (2022)

Thank Heavens for Complainers: Impact of Effective Service Recovery on Customer Satisfaction and Post behavioral Intention in Malaysian Banking Industry
by: Goh, Guann Tyng
Published: (2012)

Patients' satisfaction toward services at emergency department in Hospital Universiti Sains Malaysia, Kelantan
by: Nor, Ahmad Ramadan Mohd
Published: (2013)

Quality work ethics and job satisfaction: An empirical analysis
by: Panigrahi, Shrikant, et al.
Published: (2019)

The effect of umrah service quality on umrah customer satisfaction and umrah customer loyalty: evidence from umrah traveling agents in Malaysia
by: Othman, Bestoon Abdulmaged, et al.
Published: (2021)