The impact of Covid-19 on customer usage of E-Wallet in Indonesia
The impact of the covid-19 pandemic greatly affected the Indonesian economy, is it predicted that the growth only reaches around 2,5%. During this time customer need to avoid physical contact with each other’s, so the only alternative is using digital transaction. The usage of e-wallet is very easy,...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Tech Science Publications
2020
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/82779/ http://irep.iium.edu.my/82779/7/82779_The%20impact%20of%20Covid-19%20on%20customer%20usage%20of%20E-Wallet%20in%20Indonesia.pdf |
| Summary: | The impact of the covid-19 pandemic greatly affected the Indonesian economy, is it predicted that the growth only reaches around 2,5%. During this time customer need to avoid physical contact with each other’s, so the only alternative is using digital transaction. The usage of e-wallet is very easy, and it is also making customer using less cash. This paper offers qualitative result of customer behavior using e-wallet in this pandemic. Nowadays people tend to use online shopping and using e-wallet as payment method rather than using cash. Even to prevent the spread of covid-19 virus the use of online shopping application surge by 300%. |
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