The identity and role of stakeholders in the medical tourism industry: state of the art
Purpose: This paper aims to address and identify the major stakeholders in the medical tourism industry, based on their participation in medical tourism activities and their support for medical tourism development. Design/methodology/approach: This paper systematically reviews the content of med...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
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Emerald Group Publishing Ltd.
2020
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/82211/ http://irep.iium.edu.my/82211/1/82211_The%20identity%20and%20role%20of%20stakeholders%29_full%20text.pdf http://irep.iium.edu.my/82211/2/82211_The%20identity%20and%20role%20of%20stakeholders%29_scopus.pdf |
| _version_ | 1848789259548360704 |
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| author | Kamassi, Ahmed Abd Manaf, Noor Hazilah Omar, Azura |
| author_facet | Kamassi, Ahmed Abd Manaf, Noor Hazilah Omar, Azura |
| author_sort | Kamassi, Ahmed |
| building | IIUM Repository |
| collection | Online Access |
| description | Purpose: This paper aims to address and identify the major stakeholders in the medical tourism industry, based on their participation in medical tourism activities and their support for medical tourism development.
Design/methodology/approach: This paper systematically reviews the content of medical tourism studies from literature to identify key stakeholders and address the roles they play in the medical tourism industry.
Findings: This study shows that the key stakeholders in the medical tourism industry are eight, namely, medical tourists, health-care providers, government agencies, facilitators, accreditation and credentialing bodies, health-care marketers, insurance providers and infrastructure and facilities. These stakeholders strongly influence medical tourists’ decision-making process in seeking medical treatment abroad. Besides, a successful medical tourism development depends greatly on the excellent partnership between all stakeholders.
Practical implications: This paper sheds light on the crucial role of these stakeholders that can be an important consideration in medical tourists’ decision-making process and industry growth. The study can facilitate policymakers in designing and developing policies to improve medical tourism practices.
Originality/value: This paper expands the knowledge about medical tourism literature by identifying and explaining the significant role of each stakeholder in the industry. The results of this paper are quite revealing to all practitioners in terms of the potential strategies and medical tourism growth. The study establishes a foundation for future medical tourism research in the rapidly growing industry. |
| first_indexed | 2025-11-14T17:53:53Z |
| format | Article |
| id | iium-82211 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:53:53Z |
| publishDate | 2020 |
| publisher | Emerald Group Publishing Ltd. |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-822112020-08-17T01:38:37Z http://irep.iium.edu.my/82211/ The identity and role of stakeholders in the medical tourism industry: state of the art Kamassi, Ahmed Abd Manaf, Noor Hazilah Omar, Azura HD2321 Industry HD28 Management. Industrial Management HD72 Economic growth, development, planning Purpose: This paper aims to address and identify the major stakeholders in the medical tourism industry, based on their participation in medical tourism activities and their support for medical tourism development. Design/methodology/approach: This paper systematically reviews the content of medical tourism studies from literature to identify key stakeholders and address the roles they play in the medical tourism industry. Findings: This study shows that the key stakeholders in the medical tourism industry are eight, namely, medical tourists, health-care providers, government agencies, facilitators, accreditation and credentialing bodies, health-care marketers, insurance providers and infrastructure and facilities. These stakeholders strongly influence medical tourists’ decision-making process in seeking medical treatment abroad. Besides, a successful medical tourism development depends greatly on the excellent partnership between all stakeholders. Practical implications: This paper sheds light on the crucial role of these stakeholders that can be an important consideration in medical tourists’ decision-making process and industry growth. The study can facilitate policymakers in designing and developing policies to improve medical tourism practices. Originality/value: This paper expands the knowledge about medical tourism literature by identifying and explaining the significant role of each stakeholder in the industry. The results of this paper are quite revealing to all practitioners in terms of the potential strategies and medical tourism growth. The study establishes a foundation for future medical tourism research in the rapidly growing industry. Emerald Group Publishing Ltd. 2020-01-24 Article PeerReviewed application/pdf en http://irep.iium.edu.my/82211/1/82211_The%20identity%20and%20role%20of%20stakeholders%29_full%20text.pdf application/pdf en http://irep.iium.edu.my/82211/2/82211_The%20identity%20and%20role%20of%20stakeholders%29_scopus.pdf Kamassi, Ahmed and Abd Manaf, Noor Hazilah and Omar, Azura (2020) The identity and role of stakeholders in the medical tourism industry: state of the art. Tourism Review, 75 (3). pp. 559-574. ISSN 1660-5373 E-ISSN 1759-8451 https://www.emerald.com/insight/content/doi/10.1108/TR-01-2019-0031/full/html 10.1108/TR-01-2019-0031 |
| spellingShingle | HD2321 Industry HD28 Management. Industrial Management HD72 Economic growth, development, planning Kamassi, Ahmed Abd Manaf, Noor Hazilah Omar, Azura The identity and role of stakeholders in the medical tourism industry: state of the art |
| title | The identity and role of stakeholders in the medical tourism industry: state of the art |
| title_full | The identity and role of stakeholders in the medical tourism industry: state of the art |
| title_fullStr | The identity and role of stakeholders in the medical tourism industry: state of the art |
| title_full_unstemmed | The identity and role of stakeholders in the medical tourism industry: state of the art |
| title_short | The identity and role of stakeholders in the medical tourism industry: state of the art |
| title_sort | identity and role of stakeholders in the medical tourism industry: state of the art |
| topic | HD2321 Industry HD28 Management. Industrial Management HD72 Economic growth, development, planning |
| url | http://irep.iium.edu.my/82211/ http://irep.iium.edu.my/82211/ http://irep.iium.edu.my/82211/ http://irep.iium.edu.my/82211/1/82211_The%20identity%20and%20role%20of%20stakeholders%29_full%20text.pdf http://irep.iium.edu.my/82211/2/82211_The%20identity%20and%20role%20of%20stakeholders%29_scopus.pdf |