Service quality of Islamic banks: a cultural perspective

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Service quality of Islamic banks: a cultural perspective

The purpose of this paper is to examine the relationship between culturally-based service quality measure on customer satisfaction and loyalty in the Malaysian Islamic banking context. This study utilises the PAKSERV model, a cultural-based instrument together with additional dimensions compliance f...

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Bibliographic Details
Main Authors:	Mohd Hanafi, Siti Nurul Izzati, Maulan, Suharni, Ab Hamid, Siti Ngayesah
Format:	Article
Language:	English English
Published:	Centre for Research on Islamic Banking & Finance and Business 2020
Subjects:	HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/82131/ http://irep.iium.edu.my/82131/1/685 http://irep.iium.edu.my/82131/2/Service%20Quality%20of%20Islamic%20Bank.pdf

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