Assessment of diabetic patient waiting time in a primary healthcare clinic
Introduction: Long waiting time is a common issue complained by diabetic patients that came for an early morning appointment in a health clinic. Therefore, an audit was conducted among diabetic patients in a primary care clinic with the aim to assess the patients’ waiting time and to formulate str...
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| Format: | Article |
| Language: | English English |
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Kulliyyah of Medicine, International Islamic University Malaysia
2020
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| Online Access: | http://irep.iium.edu.my/81211/ http://irep.iium.edu.my/81211/1/81121_Assessment%20of%20Diabetic%20Patient%20Waiting%20Time.pdf http://irep.iium.edu.my/81211/2/81121_Assessment%20of%20Diabetic%20Patient%20Waiting%20Time_SCOPUS.pdf |
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| author | Shalihin, Mohd Shaiful Ehsan Osman, Iskandar Firzada Din, Muhammad Hapizie |
| author_facet | Shalihin, Mohd Shaiful Ehsan Osman, Iskandar Firzada Din, Muhammad Hapizie |
| author_sort | Shalihin, Mohd Shaiful Ehsan |
| building | IIUM Repository |
| collection | Online Access |
| description | Introduction: Long waiting time is a common issue complained by diabetic patients that came for an
early morning appointment in a health clinic. Therefore, an audit was conducted among diabetic patients in
a primary care clinic with the aim to assess the patients’ waiting time and to formulate strategies for
improvement. Methods: This audit was conducted for four weeks using a universal sampling method in
November 2017. All diabetic patients who attended the clinic during this period were included except those
who required longer period such as critically ill patients or those who came for repeat medication or
procedures. The arrival and departure time for each station was captured using the modified waiting time
slip, which is manually filled at every station. The waiting and consultation time for registration, screening,
laboratory investigation, diabetic educator, doctor and pharmacy were recorded. The data were entered into
the statistical software SPSS version 17 for analysis. Results: Results showed that all patients were registered
within 11.0 minutes (SD=2.52min). Average total waiting time to see a diabetic educator and a doctor was
20.9 minutes (SD=15.53min) and 33.23 minutes (SD=27.85min), respectively. Average waiting time for other stations was less than 10 minutes. Average total time spend in the clinic for a diabetic patient was 107.58
minutes, which is comparable to a non-diabetic patient. The identified problems were due to the poor
tracing and filing system. Conclusion: Improvement strategies recommended include enforcing early file
tracing prior to appointment and providing a checklist for consultation by doctors and diabetic educators. |
| first_indexed | 2025-11-14T17:51:12Z |
| format | Article |
| id | iium-81211 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:51:12Z |
| publishDate | 2020 |
| publisher | Kulliyyah of Medicine, International Islamic University Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-812112020-08-03T01:27:56Z http://irep.iium.edu.my/81211/ Assessment of diabetic patient waiting time in a primary healthcare clinic Shalihin, Mohd Shaiful Ehsan Osman, Iskandar Firzada Din, Muhammad Hapizie R Medicine (General) RA Public aspects of medicine RC Internal medicine Introduction: Long waiting time is a common issue complained by diabetic patients that came for an early morning appointment in a health clinic. Therefore, an audit was conducted among diabetic patients in a primary care clinic with the aim to assess the patients’ waiting time and to formulate strategies for improvement. Methods: This audit was conducted for four weeks using a universal sampling method in November 2017. All diabetic patients who attended the clinic during this period were included except those who required longer period such as critically ill patients or those who came for repeat medication or procedures. The arrival and departure time for each station was captured using the modified waiting time slip, which is manually filled at every station. The waiting and consultation time for registration, screening, laboratory investigation, diabetic educator, doctor and pharmacy were recorded. The data were entered into the statistical software SPSS version 17 for analysis. Results: Results showed that all patients were registered within 11.0 minutes (SD=2.52min). Average total waiting time to see a diabetic educator and a doctor was 20.9 minutes (SD=15.53min) and 33.23 minutes (SD=27.85min), respectively. Average waiting time for other stations was less than 10 minutes. Average total time spend in the clinic for a diabetic patient was 107.58 minutes, which is comparable to a non-diabetic patient. The identified problems were due to the poor tracing and filing system. Conclusion: Improvement strategies recommended include enforcing early file tracing prior to appointment and providing a checklist for consultation by doctors and diabetic educators. Kulliyyah of Medicine, International Islamic University Malaysia 2020-06-30 Article PeerReviewed application/pdf en http://irep.iium.edu.my/81211/1/81121_Assessment%20of%20Diabetic%20Patient%20Waiting%20Time.pdf application/pdf en http://irep.iium.edu.my/81211/2/81121_Assessment%20of%20Diabetic%20Patient%20Waiting%20Time_SCOPUS.pdf Shalihin, Mohd Shaiful Ehsan and Osman, Iskandar Firzada and Din, Muhammad Hapizie (2020) Assessment of diabetic patient waiting time in a primary healthcare clinic. International Medical Journal Malaysia, 19 (2). pp. 41-48. E-ISSN 1823-4631 https://journals.iium.edu.my/kom/index.php/imjm/article/view/1563/1045 |
| spellingShingle | R Medicine (General) RA Public aspects of medicine RC Internal medicine Shalihin, Mohd Shaiful Ehsan Osman, Iskandar Firzada Din, Muhammad Hapizie Assessment of diabetic patient waiting time in a primary healthcare clinic |
| title | Assessment of diabetic patient waiting time in a primary healthcare clinic |
| title_full | Assessment of diabetic patient waiting time in a primary healthcare clinic |
| title_fullStr | Assessment of diabetic patient waiting time in a primary healthcare clinic |
| title_full_unstemmed | Assessment of diabetic patient waiting time in a primary healthcare clinic |
| title_short | Assessment of diabetic patient waiting time in a primary healthcare clinic |
| title_sort | assessment of diabetic patient waiting time in a primary healthcare clinic |
| topic | R Medicine (General) RA Public aspects of medicine RC Internal medicine |
| url | http://irep.iium.edu.my/81211/ http://irep.iium.edu.my/81211/ http://irep.iium.edu.my/81211/1/81121_Assessment%20of%20Diabetic%20Patient%20Waiting%20Time.pdf http://irep.iium.edu.my/81211/2/81121_Assessment%20of%20Diabetic%20Patient%20Waiting%20Time_SCOPUS.pdf |