Service quality of Islamic banks: satisfaction, loyalty and the
mediating role of trust

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Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust

Purpose – The objective of this study is to examine the impact of PAKSERV model on customers’ satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality by focusing on the mediating role of trust in the Malaysian co...

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Bibliographic Details
Main Authors:	Haron, Razali, Abdul Subar, Noradilah, Ibrahim, Khairunisah
Format:	Article
Language:	English
Published:	Emerald Publishing Limited 2020
Subjects:	HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/80913/ http://irep.iium.edu.my/80913/3/Service%20quality%20of%20Islamic%20banks.pdf

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