Clinic management system: business process re-engineering based on user experience (UX)
Clinic management systems function is to arrange and organize the inherent process in the health facility to be harmonized with the patient’s demand. The purpose of this paper is to analyse the common themes to be used in user interface of the application through identification of user specificat...
| Main Authors: | , , , |
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| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
Institute of Physics Publishing
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/79707/ http://irep.iium.edu.my/79707/1/79707_Clinic%20Management%20System_conf.%20article.pdf http://irep.iium.edu.my/79707/2/79707_Clinic%20Management%20System_scopus.pdf |
| _version_ | 1848788822515515392 |
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| author | Lubis, Muharman Sutoyo, Edi Handayani, Dini Oktarina Dwi Azuddin, Muna |
| author_facet | Lubis, Muharman Sutoyo, Edi Handayani, Dini Oktarina Dwi Azuddin, Muna |
| author_sort | Lubis, Muharman |
| building | IIUM Repository |
| collection | Online Access |
| description | Clinic management systems function is to arrange and organize the inherent process
in the health facility to be harmonized with the patient’s demand. The purpose of this paper is to
analyse the common themes to be used in user interface of the application through identification
of user specification based on the context. The user experience has been utilized to consider the
critical aspect of successes of implementation related to human factor of mental model, which
are utility, ease of use and efficiency. The contribution of this paper is twofold. Firstly, the design
process should be done through tremendous re-design of primary business process to obtain
excessive improvement in the capacity, capability and quality of the service. Secondly, the
information presentation should be provided in alternative way involving the effort to have more
platform and modes to increase accessibility and availability. |
| first_indexed | 2025-11-14T17:46:56Z |
| format | Proceeding Paper |
| id | iium-79707 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:46:56Z |
| publishDate | 2019 |
| publisher | Institute of Physics Publishing |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-797072020-06-17T03:33:02Z http://irep.iium.edu.my/79707/ Clinic management system: business process re-engineering based on user experience (UX) Lubis, Muharman Sutoyo, Edi Handayani, Dini Oktarina Dwi Azuddin, Muna HD28 Management. Industrial Management RA Public aspects of medicine T Technology (General) Clinic management systems function is to arrange and organize the inherent process in the health facility to be harmonized with the patient’s demand. The purpose of this paper is to analyse the common themes to be used in user interface of the application through identification of user specification based on the context. The user experience has been utilized to consider the critical aspect of successes of implementation related to human factor of mental model, which are utility, ease of use and efficiency. The contribution of this paper is twofold. Firstly, the design process should be done through tremendous re-design of primary business process to obtain excessive improvement in the capacity, capability and quality of the service. Secondly, the information presentation should be provided in alternative way involving the effort to have more platform and modes to increase accessibility and availability. Institute of Physics Publishing 2019-12 Proceeding Paper NonPeerReviewed application/pdf en http://irep.iium.edu.my/79707/1/79707_Clinic%20Management%20System_conf.%20article.pdf application/pdf en http://irep.iium.edu.my/79707/2/79707_Clinic%20Management%20System_scopus.pdf Lubis, Muharman and Sutoyo, Edi and Handayani, Dini Oktarina Dwi and Azuddin, Muna (2019) Clinic management system: business process re-engineering based on user experience (UX). In: "1st International Conference of SNIKOM 2018, ICoSNIKOM 2018", 23 - 24 November 2018, Hotel MadaniMedan; Indonesia. https://iopscience.iop.org/article/10.1088/1742-6596/1361/1/012031/pdf 10.1088/1742-6596/1361/1/012031 |
| spellingShingle | HD28 Management. Industrial Management RA Public aspects of medicine T Technology (General) Lubis, Muharman Sutoyo, Edi Handayani, Dini Oktarina Dwi Azuddin, Muna Clinic management system: business process re-engineering based on user experience (UX) |
| title | Clinic management system: business process re-engineering based on user experience (UX) |
| title_full | Clinic management system: business process re-engineering based on user experience (UX) |
| title_fullStr | Clinic management system: business process re-engineering based on user experience (UX) |
| title_full_unstemmed | Clinic management system: business process re-engineering based on user experience (UX) |
| title_short | Clinic management system: business process re-engineering based on user experience (UX) |
| title_sort | clinic management system: business process re-engineering based on user experience (ux) |
| topic | HD28 Management. Industrial Management RA Public aspects of medicine T Technology (General) |
| url | http://irep.iium.edu.my/79707/ http://irep.iium.edu.my/79707/ http://irep.iium.edu.my/79707/ http://irep.iium.edu.my/79707/1/79707_Clinic%20Management%20System_conf.%20article.pdf http://irep.iium.edu.my/79707/2/79707_Clinic%20Management%20System_scopus.pdf |