Service quality in Malaysian Islamic Banks: Empirical Study

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Service quality in Malaysian Islamic Banks: Empirical Study

Service quality is an important and effective tool for banks to achieve customer satisfaction and earn their loyalty, especially under intense competition. Indeed, there is a strong competition between Islamic banks in Malaysia whereby each practitioner is working hard to satisfy their customers’ ne...

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Bibliographic Details
Main Authors:	Abdul Razak, Dzuljastri, Fodol, Mohamed Zakaria, Jama, Ahmed Abdilahi, Burhan, Ali Ahmad
Format:	Article
Language:	English
Published:	Research Centre for Islamic Economics (IKAM) 2020
Subjects:	HG Finance HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/79676/ http://irep.iium.edu.my/79676/7/79676_Service%20quality%20in%20Malaysian%20Islamic%20Banks.pdf

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