Satisfaction level of students towards telecommunication service in Bangladesh
Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied 6y a company meet or improve on customer expectation. This study seeks to explore cus tomer saus faction and its influencing factors of the mobile phone operation...
| Main Authors: | , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/79544/ http://irep.iium.edu.my/79544/12/79544%20abstract.pdf |
| _version_ | 1848788789418262528 |
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| author | Kumar, Dhanonjoy Haque, A. K. M. Ahasanul |
| author_facet | Kumar, Dhanonjoy Haque, A. K. M. Ahasanul |
| author_sort | Kumar, Dhanonjoy |
| building | IIUM Repository |
| collection | Online Access |
| description | Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied 6y a company meet or improve on customer expectation. This study seeks to explore cus tomer saus faction and its influencing factors of the mobile phone operation industry in Bangladesh. Both primary and secondary data have been collected for the purpose of the study. Primary data were collected through a quesñorinaire and the observation method. Secondary data were collected directly by the researcher from different secondary sources. This study is conducted on 320 Grameenphone (GP) users in Bangladcsh. In the course of data analysis, frequency percentage, bar charts, test of reliability, KMO -Bartlett test, exploratory factor analysis, correlation and linear regression analysis have been used. The result shows that a significant re1ati’onship exists bebeen customer satisfaction and service quality, network, call rate, internet facility and social responsibility. The result also shows that service quality, network, internet facility and social responsibility are significant predictors of customer satisfaction. Overall the Satisfacuon level of sindents of Grameenphone limited is not up to the mark. |
| first_indexed | 2025-11-14T17:46:24Z |
| format | Proceeding Paper |
| id | iium-79544 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:46:24Z |
| publishDate | 2019 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-795442020-04-15T03:04:26Z http://irep.iium.edu.my/79544/ Satisfaction level of students towards telecommunication service in Bangladesh Kumar, Dhanonjoy Haque, A. K. M. Ahasanul HF5001 Business. Business Administration Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied 6y a company meet or improve on customer expectation. This study seeks to explore cus tomer saus faction and its influencing factors of the mobile phone operation industry in Bangladesh. Both primary and secondary data have been collected for the purpose of the study. Primary data were collected through a quesñorinaire and the observation method. Secondary data were collected directly by the researcher from different secondary sources. This study is conducted on 320 Grameenphone (GP) users in Bangladcsh. In the course of data analysis, frequency percentage, bar charts, test of reliability, KMO -Bartlett test, exploratory factor analysis, correlation and linear regression analysis have been used. The result shows that a significant re1ati’onship exists bebeen customer satisfaction and service quality, network, call rate, internet facility and social responsibility. The result also shows that service quality, network, internet facility and social responsibility are significant predictors of customer satisfaction. Overall the Satisfacuon level of sindents of Grameenphone limited is not up to the mark. 2019 Proceeding Paper NonPeerReviewed application/pdf en http://irep.iium.edu.my/79544/12/79544%20abstract.pdf Kumar, Dhanonjoy and Haque, A. K. M. Ahasanul (2019) Satisfaction level of students towards telecommunication service in Bangladesh. In: 13th International Conference on Business Innovation for Inclusive Development, 26th-27th October 2019, Kumira, Chattogram, Bangladesh. (Unpublished) |
| spellingShingle | HF5001 Business. Business Administration Kumar, Dhanonjoy Haque, A. K. M. Ahasanul Satisfaction level of students towards telecommunication service in Bangladesh |
| title | Satisfaction level of students towards telecommunication service in Bangladesh |
| title_full | Satisfaction level of students towards telecommunication service in Bangladesh |
| title_fullStr | Satisfaction level of students towards telecommunication service in Bangladesh |
| title_full_unstemmed | Satisfaction level of students towards telecommunication service in Bangladesh |
| title_short | Satisfaction level of students towards telecommunication service in Bangladesh |
| title_sort | satisfaction level of students towards telecommunication service in bangladesh |
| topic | HF5001 Business. Business Administration |
| url | http://irep.iium.edu.my/79544/ http://irep.iium.edu.my/79544/12/79544%20abstract.pdf |