A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia
Being established as a special Islamic financial institutions dedicated for managing hajj fund, Lembaga Tabung Haji (TH) plays a crucial role to ensure going concern of the institutions. Thus, it is highly important to preserve depositors trust and loyalty on the institution. Financial and manageme...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Cag University, Mesin, Turkey
2020
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/79277/ http://irep.iium.edu.my/79277/2/79277%20%20A%20CONCEPTUAL%20MODEL%20OF%20DEPOSITORS%E2%80%99%20TRUST.pdf |
| _version_ | 1848788745186181120 |
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| author | Abd Rahman, Nur Hasnida Mohd Sofian, Fatimah Noor Rashidah Abdullah Asuhaimi, Fadhilah Shahari, Farihana |
| author_facet | Abd Rahman, Nur Hasnida Mohd Sofian, Fatimah Noor Rashidah Abdullah Asuhaimi, Fadhilah Shahari, Farihana |
| author_sort | Abd Rahman, Nur Hasnida |
| building | IIUM Repository |
| collection | Online Access |
| description | Being established as a special Islamic financial institutions dedicated for managing hajj fund, Lembaga Tabung Haji (TH) plays a crucial role to ensure
going concern of the institutions. Thus, it is highly important to preserve depositors trust and loyalty on the institution. Financial and management
issues faced by TH, couple with the widespread use of social media reporting inaccurate information about the institutions may give impact to the
depositors’ trust, evidencing by a sudden deposits withdrawal and closure of account in year 2017. As it is a special institution only for Muslims,
its depositors carry different characteristics as compared to the other financial institutions. Using literature survey, this study develops a conceptual
model to examine the depositors’ trust and loyalty on the institution by examining three mediating variables namely depositors’ financial literacy,
depositors’ understanding about hajj and depositors’ awareness about current development of the institutions. Finally, both theoretical and practical
implications were also discussed. |
| first_indexed | 2025-11-14T17:45:42Z |
| format | Article |
| id | iium-79277 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:45:42Z |
| publishDate | 2020 |
| publisher | Cag University, Mesin, Turkey |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-792772020-11-02T03:26:36Z http://irep.iium.edu.my/79277/ A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia Abd Rahman, Nur Hasnida Mohd Sofian, Fatimah Noor Rashidah Abdullah Asuhaimi, Fadhilah Shahari, Farihana HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. HG4301 Trust services Being established as a special Islamic financial institutions dedicated for managing hajj fund, Lembaga Tabung Haji (TH) plays a crucial role to ensure going concern of the institutions. Thus, it is highly important to preserve depositors trust and loyalty on the institution. Financial and management issues faced by TH, couple with the widespread use of social media reporting inaccurate information about the institutions may give impact to the depositors’ trust, evidencing by a sudden deposits withdrawal and closure of account in year 2017. As it is a special institution only for Muslims, its depositors carry different characteristics as compared to the other financial institutions. Using literature survey, this study develops a conceptual model to examine the depositors’ trust and loyalty on the institution by examining three mediating variables namely depositors’ financial literacy, depositors’ understanding about hajj and depositors’ awareness about current development of the institutions. Finally, both theoretical and practical implications were also discussed. Cag University, Mesin, Turkey 2020 Article PeerReviewed application/pdf en http://irep.iium.edu.my/79277/2/79277%20%20A%20CONCEPTUAL%20MODEL%20OF%20DEPOSITORS%E2%80%99%20TRUST.pdf Abd Rahman, Nur Hasnida and Mohd Sofian, Fatimah Noor Rashidah and Abdullah Asuhaimi, Fadhilah and Shahari, Farihana (2020) A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia. International Review of Management and Marketing, 10 (1). pp. 99-106. ISSN 2146-4405 https://www.econjournals.com/index.php/irmm/article/view/8315/pdf 10.32479/irmm.8315 |
| spellingShingle | HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. HG4301 Trust services Abd Rahman, Nur Hasnida Mohd Sofian, Fatimah Noor Rashidah Abdullah Asuhaimi, Fadhilah Shahari, Farihana A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia |
| title | A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia |
| title_full | A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia |
| title_fullStr | A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia |
| title_full_unstemmed | A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia |
| title_short | A conceptual model of depositors’ trust and loyalty on hajj institution - case of Lembaga Tabung Haji Malaysia |
| title_sort | conceptual model of depositors’ trust and loyalty on hajj institution - case of lembaga tabung haji malaysia |
| topic | HG Finance HG3368 Islamic Banking and Finance HG4001 Financial management. Business finance. Corporation finance. HG4301 Trust services |
| url | http://irep.iium.edu.my/79277/ http://irep.iium.edu.my/79277/ http://irep.iium.edu.my/79277/ http://irep.iium.edu.my/79277/2/79277%20%20A%20CONCEPTUAL%20MODEL%20OF%20DEPOSITORS%E2%80%99%20TRUST.pdf |