Emotional labour strategies and employee performance: the role of emotional intelligence

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Emotional labour strategies and employee performance: the role of emotional intelligence

Purpose The purpose of this study is to examine the relationship between emotional labour (EL) strategies and employees’ performance by considering the role of emotional intelligence (EI) as a moderator. Design/methodology/approach This study focused on the administrative staff of International...

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Bibliographic Details
Main Authors:	Kamassi, Ahmed, Boulahlib, Loutfi, Abd. Manaf, Noor Hazilah, Omar, Azura
Format:	Article
Language:	English English English
Published:	Emerald Group Publishing Ltd. 2019
Subjects:	HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/79165/ http://irep.iium.edu.my/79165/1/79165_Emotional%20labour%20strategies%20and%20employee.pdf http://irep.iium.edu.my/79165/2/79165_Emotional%20labour%20strategies%20and%20employee_SCOPUS.pdf http://irep.iium.edu.my/79165/3/79165_Emotional%20labour%20strategies%20and%20employee_WOS.pdf

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