Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider
Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, prov...
| Main Authors: | , , , |
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| Format: | Proceeding Paper |
| Language: | English |
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World Scientific and Engineering Academy and Society (WSEAS)
2009
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| Online Access: | http://irep.iium.edu.my/7766/ http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf |
| _version_ | 1848776901737316352 |
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| author | Ahlan, Abdul Rahman Yusri, Arshad Suhaimi, Mohd Adam Hussin, Husnayati |
| author_facet | Ahlan, Abdul Rahman Yusri, Arshad Suhaimi, Mohd Adam Hussin, Husnayati |
| author_sort | Ahlan, Abdul Rahman |
| building | IIUM Repository |
| collection | Online Access |
| description | Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion. |
| first_indexed | 2025-11-14T14:37:27Z |
| format | Proceeding Paper |
| id | iium-7766 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T14:37:27Z |
| publishDate | 2009 |
| publisher | World Scientific and Engineering Academy and Society (WSEAS) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-77662012-12-21T11:41:07Z http://irep.iium.edu.my/7766/ Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider Ahlan, Abdul Rahman Yusri, Arshad Suhaimi, Mohd Adam Hussin, Husnayati QA Mathematics T Technology (General) TA Engineering (General). Civil engineering (General) TK Electrical engineering. Electronics Nuclear engineering Malaysia IT outsourcing (ITO) practices have been around after the Kodak effect but was not widely publicized until massive public sector computerization projects and automation of financial systems after Asian financial crisis in 1997. Thus, many service providers, including world-class firms, providing ITO business models can be found in operating in Malaysia. ITO models evolve from traditional to innovation phase in 2010 onwards. One of the innovative models in Malaysia is the global offshore service delivery model which is based on four pillars, namely: Experienced Leadership; Global Best Practice; Human Capital; Domain Knowledge. To be able to compete globally, Malaysia has equipped its companies with higher capabilities and competencies via international certifications and continuous skills developments. Several advantages proposed by Malaysia include: economic stability, political stability, multi-lingual, world-class infrastructure, affordable lifestyle, value propositions and many others. In this paper, we present the detailed views of a senior executive management on two open-ended in-depth interviews and one CEO roundtable discussion. World Scientific and Engineering Academy and Society (WSEAS) 2009 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf Ahlan, Abdul Rahman and Yusri, Arshad and Suhaimi, Mohd Adam and Hussin, Husnayati (2009) Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider. In: 15th American Conference on Applied Mathematics/International Conference on Computational and Information Science, 30 April - 2 May 2009, Houston, TX. http://dl.acm.org/citation.cfm?id=1569845 |
| spellingShingle | QA Mathematics T Technology (General) TA Engineering (General). Civil engineering (General) TK Electrical engineering. Electronics Nuclear engineering Ahlan, Abdul Rahman Yusri, Arshad Suhaimi, Mohd Adam Hussin, Husnayati Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title | Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_full | Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_fullStr | Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_full_unstemmed | Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_short | Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| title_sort | malaysia it outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider |
| topic | QA Mathematics T Technology (General) TA Engineering (General). Civil engineering (General) TK Electrical engineering. Electronics Nuclear engineering |
| url | http://irep.iium.edu.my/7766/ http://irep.iium.edu.my/7766/ http://irep.iium.edu.my/7766/4/AAMCIS2-24.pdf |