Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks

Service quality on customers’ satisfaction and loyalty. Survey evidence on mediation role of trust in Islamic banks

The objective of this study is to examine the impact of PAKSERV measures on customers’ satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality by focusing on the mediating role of trust in the Malaysian context. A...

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Bibliographic Details
Main Authors: Haron, Razali, Abdul Subar, Noradilah, Ibrahim, Khairunisah
Format: Proceeding Paper
Language:English
Published: 2019
Subjects:
HG3368 Islamic Banking and Finance
Online Access:http://irep.iium.edu.my/76818/
http://irep.iium.edu.my/76818/1/76818%20-%20Service%20quality%20on%20customers%E2%80%99%20satisfaction%20and%20loyalty.pdf

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