Modelling customers’ loyalty towards adopting Islamic mobile banking services
This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking se...
| Main Authors: | , , , , |
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| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
2019
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/76771/ http://irep.iium.edu.my/76771/2/10-th%20FIFC%20Booklet%20PDF%20FINAL.pdf http://irep.iium.edu.my/76771/9/Dr%20Asmy_Loyal.pdf |
| _version_ | 1848788338510659584 |
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| author | Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad |
| author_facet | Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad |
| author_sort | Mohd Thas Thaker, Mohamed Asmy |
| building | IIUM Repository |
| collection | Online Access |
| description | This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking services was found to be depended on usability of mobile banking services, customer service provided by Islamic banks towards mobile banking services, customer satisfaction on mobile banking services and trust of customers towards mobile banking services. In addition, mediating effect of Islamic mobile banking services continuance adoption significantly influenced by customer satisfaction and trust. By understanding these continuance intention factors among the customers, it would help the industry player particularly Islamic banking to plan and strategize appropriate policies, and support necessary programmes on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers. |
| first_indexed | 2025-11-14T17:39:14Z |
| format | Proceeding Paper |
| id | iium-76771 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:39:14Z |
| publishDate | 2019 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-767712020-11-09T02:41:47Z http://irep.iium.edu.my/76771/ Modelling customers’ loyalty towards adopting Islamic mobile banking services Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad H Social Sciences (General) This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. A total number of 250 customers of has participated in this research. Based on findings, continuance intention of using Islamic mobile banking services was found to be depended on usability of mobile banking services, customer service provided by Islamic banks towards mobile banking services, customer satisfaction on mobile banking services and trust of customers towards mobile banking services. In addition, mediating effect of Islamic mobile banking services continuance adoption significantly influenced by customer satisfaction and trust. By understanding these continuance intention factors among the customers, it would help the industry player particularly Islamic banking to plan and strategize appropriate policies, and support necessary programmes on diversifying and promoting financial transaction using mobile banking services among their existing and potential customers. 2019-11-28 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/76771/2/10-th%20FIFC%20Booklet%20PDF%20FINAL.pdf application/pdf en http://irep.iium.edu.my/76771/9/Dr%20Asmy_Loyal.pdf Mohd Thas Thaker, Mohamed Asmy and Amin, Md. Fouad Bin and Mohd Thas Thaker, Hassanudin and Allah Pitchay, Anwar and Khaliq, Ahmad (2019) Modelling customers’ loyalty towards adopting Islamic mobile banking services. In: 10th Foundation of Islamic Finance Conference 2019, Sunway University, Malaysia. (Unpublished) |
| spellingShingle | H Social Sciences (General) Mohd Thas Thaker, Mohamed Asmy Amin, Md. Fouad Bin Mohd Thas Thaker, Hassanudin Allah Pitchay, Anwar Khaliq, Ahmad Modelling customers’ loyalty towards adopting Islamic mobile banking services |
| title | Modelling customers’ loyalty towards adopting Islamic mobile banking services |
| title_full | Modelling customers’ loyalty towards adopting Islamic mobile banking services |
| title_fullStr | Modelling customers’ loyalty towards adopting Islamic mobile banking services |
| title_full_unstemmed | Modelling customers’ loyalty towards adopting Islamic mobile banking services |
| title_short | Modelling customers’ loyalty towards adopting Islamic mobile banking services |
| title_sort | modelling customers’ loyalty towards adopting islamic mobile banking services |
| topic | H Social Sciences (General) |
| url | http://irep.iium.edu.my/76771/ http://irep.iium.edu.my/76771/2/10-th%20FIFC%20Booklet%20PDF%20FINAL.pdf http://irep.iium.edu.my/76771/9/Dr%20Asmy_Loyal.pdf |