Service quality enhancement of Bangladesh Islamic Banks: an application of Quality Function Deployment (QFD)

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Service quality enhancement of Bangladesh Islamic Banks: an application of Quality Function Deployment (QFD)

The main purpose of this study is to identify the customers’ requirements, the corresponding technical requirements and aligning both of these requirements by using a well-known service quality improvement tool, namely, Quality Function Deployment (QFD). In this study, a mixed method approach were u...

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Bibliographic Details
Main Authors:	Islam, Muhummad Khairul, Islam, Rafikul, Mohd. Israil, Khaliq Ahmad
Format:	Proceeding Paper
Language:	English English English
Published:	2019
Subjects:	HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/73283/ http://irep.iium.edu.my/73283/1/Rafikul_AGBA%20slides.pdf http://irep.iium.edu.my/73283/18/73283%20programme%20schedule.pdf http://irep.iium.edu.my/73283/3/AGBA%20Attendance%20Certificate.pdf

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