Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has...
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
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IIUM Press, International Islamic University Malaysia
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/72516/ http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf |
| _version_ | 1848787625338470400 |
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| author | Mohd. Jaya, Silmy Safura Jamaiudin, Norhaslinda |
| author_facet | Mohd. Jaya, Silmy Safura Jamaiudin, Norhaslinda |
| author_sort | Mohd. Jaya, Silmy Safura |
| building | IIUM Repository |
| collection | Online Access |
| description | This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has significantly transformed public service delivery. The implementation of local e-Government by DBKK is part of the local authority’s initiative to improve Kota Kinabalu’s urban governance quality. Yet, since its implementation, the local e-Government service is plagued by one serious problem, which is the lack of online features in comparison to other local authorities. Research findings reveal that DBKK offers numerous online services, such as the online feedback form, e-Services, e-Compound and e-Tax. Overall, the public perceives the local e-Government services offered by DBKK as satisfactory and there is a positive relationship between the local e-Government implementation and urban governance improvement. |
| first_indexed | 2025-11-14T17:27:54Z |
| format | Book |
| id | iium-72516 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:27:54Z |
| publishDate | 2017 |
| publisher | IIUM Press, International Islamic University Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-725162021-11-17T01:03:05Z http://irep.iium.edu.my/72516/ Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) Mohd. Jaya, Silmy Safura Jamaiudin, Norhaslinda JF Political institutions (General) This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has significantly transformed public service delivery. The implementation of local e-Government by DBKK is part of the local authority’s initiative to improve Kota Kinabalu’s urban governance quality. Yet, since its implementation, the local e-Government service is plagued by one serious problem, which is the lack of online features in comparison to other local authorities. Research findings reveal that DBKK offers numerous online services, such as the online feedback form, e-Services, e-Compound and e-Tax. Overall, the public perceives the local e-Government services offered by DBKK as satisfactory and there is a positive relationship between the local e-Government implementation and urban governance improvement. IIUM Press, International Islamic University Malaysia 2017 Book PeerReviewed application/pdf en http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf Mohd. Jaya, Silmy Safura and Jamaiudin, Norhaslinda (2017) Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK). IIUM Press, International Islamic University Malaysia, Kuala Lumpur. ISBN 978-967-418-588-6 https://www.facebook.com/iiumpress/ |
| spellingShingle | JF Political institutions (General) Mohd. Jaya, Silmy Safura Jamaiudin, Norhaslinda Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) |
| title | Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) |
| title_full | Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) |
| title_fullStr | Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) |
| title_full_unstemmed | Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) |
| title_short | Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) |
| title_sort | enhancing urban governance through the implementation of local e-government: a case study of kota kinabalu city hall (dbkk) |
| topic | JF Political institutions (General) |
| url | http://irep.iium.edu.my/72516/ http://irep.iium.edu.my/72516/ http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf |