Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE

QR Code

Effects of Dubai quality awards criteria on customer growth: an empirical investigation in the UAE

Purpose: This paper presents the findings of an empirical research on the effects of Dubai Quality Award on customer growth. Despite some research was done on Quality Awards, no prior study has measured the effects of the Dubai Quality Award (DQA) by considering each of the criterion as the a...

Full description

Bibliographic Details
Main Authors:	Hawarna, Shatha, Osman-Gani, AAhad M.
Format:	Proceeding Paper
Language:	English
Published:	Hamdan Bin Mohammed Smart University 2017
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/71486/ http://irep.iium.edu.my/71486/7/71486%20Effects%20of%20Dubai%20Quality%20Awards.pdf

Similar Items

Cross-cultural training, expatriate self-efficacy, and adjustments to overseas assignments: an empirical investigation of managers in Asia
by: Osman-Gani, Aahad M., et al.
Published: (2009)

Knowledge management for talent development & retention: an empirical study of professionals in financial sector of Asia
by: Osman-Gani, Aahad M.
Published: (2010)

Investigating the dimensionality of organisational citizenship behaviour from islamic perspective (ocbip): empirical analysis of business organisations in southeast Asia
by: Kamil, Naail Mohammed, et al.
Published: (2014)

Investigating the dimensionality of Organisational Citizenship Behaviour from Islamic Perspective (OCBIP): empirical analysis of business organisations in South East Asia
by: Naail Mohd., Kamil, et al.
Published: (2014)

Customers’ perception towards buying Chinese products: an empirical investigation in Malaysia
by: Sarwar, Abdullah Al-Mamun, et al.
Published: (2013)

International and cross-cultural perspectives of HRD
by: Gani, AAhad M. Osman
Published: (2014)

Performance development & training : with Asian perspectives
by: Osman-Gani, Aahad M.
Published: (2006)

Exploring critical factors choice of piracy products: an empirical investigation on Malaysian customers’
by: Haque, A. K. M. Ahasanul, et al.
Published: (2011)

Choice criteria for mobile telecom operator: empirical investigation among Malaysian customers
by: Rahman, Sabbir, et al.
Published: (2011)

Cultural intelligence for effective performance in international assignments: implications for research & practice in cross-cultural HRD
by: Aahad, M. Osman-Gani, et al.
Published: (2009)

HRD in Asia
by: Kuchinke, P, et al.
Published: (2009)

The effects of spiritual intelligence and its dimensions on organizational citizenship behaviour
by: Anwar, Md. Aftab, et al.
Published: (2015)

Effects of spiritual intelligence on employee performance, mediated by organizational citizenship behavior: a conceptual analysis
by: Osman-Gani, Aahad M., et al.
Published: (2014)

Effects of workplace spirituality on employee performance mediated by personal values and job commitment
by: Osman-Gani, Aahad M., et al.
Published: (2014)

Moderating effects of religiosity in the relationship of workplace spirituality and employee performance: a conceptual analysis
by: Osman-Gani, Aahad M., et al.
Published: (2014)

Effects of spiritual intelligence on leadership effectiveness mediated by ethical behaviour: a conceptual analysis
by: Osman-Gani, Aahad M., et al.
Published: (2014)

Human capital analysis at sme development agency in malaysia: skills, knowledge, attitude, and performance (SKAP) perspectives
by: Ramli, Lokman Effendi, et al.
Published: (2013)

Expatriate development for Asia-Pacific: a study of training contents and methods
by: Osman-Gani, Aahad M., et al.
Published: (2005)

National Human Resource Development (NHRD)
by: McLean, Gary N., et al.
Published: (2015)

The Application of Internet Technology, Imperatives in Enhancing Customer Relations: An Empirical Study in Iran
by: Haque, A. K. M. Ahasanul
Published: (2012)

Effects of ethical behavior on employee performance mediated by job commitment among service sector employees of Malaysia
by: Osman-Gani, Aahad M., et al.
Published: (2016)

Inquisitions into the complain and the non-complain customers: the Malaysian customers’ insight
by: Md. Zain, Osman
Published: (2011)

Relationship of emotional intelligence with organizational citizenship behavior among bank employees in Malaysia
by: Anwar, Md. Aftab, et al.
Published: (2016)

Critical factors for developing brand equity: an empirical investigation in Malaysia
by: Silva, Suranga, et al.
Published: (2012)

Customer satisfaction mobile phone services: an empirical study on Grameen Phone (GP) and Banglalink (BL) in Bangladesh
by: Haque, A. K. M. Ahasanul, et al.
Published: (2011)

Factors influencing selection of higher learning institutes: An empirical investigation in Bangladesh
by: Uddin, Bashir, et al.
Published: (2017)

Prioritising determinants of organizational performance in hotel industry: an empirical investigation for Bangladesh
by: Islam, Rafikul, et al.
Published: (2018)

Destination selection for education tourism service quality, destination image and perceived spirituality embedded model
by: Rahman, Muhammad Sabbir, et al.
Published: (2017)

Comparison of outcomes obtained from nominal group technique and survey method: An empirical investigation
by: Islam, Rafikul
Published: (2018)

Measuring students’ perception towards university selection: an empirical investigation on Malaysian postgraduate students
by: Sarwar, Abdullah Al-Mamun, et al.
Published: (2012)

Factors Influencing in Selection of MBA Programs: An Empirical Investigation in Malaysian Higher Learning’s Institutions
by: Sarwar, Abdullah Al-Mamun, et al.
Published: (2012)

Trust and workplace spirituality on knowledge sharing behaviour: perspective from non-academic staff of higher learning institutions
by: Rahman, Muhammad Sabbir, et al.
Published: (2015)

The analytic hierarchy process: an effective multi-criteria decision making tool
by: Islam, Rafikul
Published: (2003)

Operations strategies of a selected Fair Price Shop Awards 2004-2005 winners
by: Islam, Rafikul, et al.
Published: (2008)

Factors affecting job satisfaction of female employees of private commercial banks in Bangladesh: an empirical investigation
by: Mohammad Saif, Abu Naser, et al.
Published: (2016)

Perception of muslim consumers towards tax deduction through Zakat in malaysia: an empirical investigation on muslims in Malaysia
by: Al-Mamun, Abdullah, et al.
Published: (2015)

The impact of online customer experience (OCE) on service quality in Malaysia
by: Salimi, Mehrdad Salehi Meysam, et al.
Published: (2013)

The impact of customer perceived service quality on customer satisfaction for private health centre in Malaysia: a structural equation modeling approach
by: Haque, A. K. M. Ahasanul, et al.
Published: (2012)

Exploring customer service experience equity on the customers’ behavioral intention in tourism industry
by: Hashim, Nurhazirah, et al.
Published: (2014)

Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by: Annamalah, Sanmugam, et al.
Published: (2011)