Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

QR Code

Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia

Complaint management and redress mechanism constitute cardinal elements of financial consumer protection which should be provided by the financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, the Ministry of Domestic Trade and Consumer Affairs as well...

Full description

Bibliographic Details
Main Authors:	Hassan, Rusni, Ilias, Ibtisam @ Ilyana, Kassim, Salina, Hingun, Mohsin, Abu Bakar, Elistina
Format:	Article
Language:	English
Published:	Islamic World Network for Environmental Science and Technology 2018
Subjects:	HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/70834/ http://irep.iium.edu.my/70834/1/Redress%20Mechanism-international%20journal%20of%20administration%20and%20governance.pdf

Similar Items

Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
by: Hassan, Rusni, et al.
Published: (2018)

Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
by: Hassan, Rusni, et al.
Published: (2018)

Influencing the mind of the consumers: the role of the law and the regulators in controlling credit advertisement
by: Hassan, Rusni, et al.
Published: (2019)

Institutional framework for consumer credit industry in Malaysia: learning from Australia, the United Kingdom and South Africa experiences
by: Hassan, Rusni, et al.
Published: (2018)

Institutional framework for consumer credit industry in Malaysia: learning from Australia, the United Kingdom and South Africa experiences
by: Hassan, Rusni, et al.
Published: (2019)

Hisbah as a consumer protection institution in Malaysia: a special reference to Islamic consumer credit industry
by: Hassan, Rusni, et al.
Published: (2019)

Influencing the mind of the consumers: the role of the law and the regulators in controlling credit advertisement
by: Hassan, Rusni, et al.
Published: (2018)

Consumer credit grievance and redress mechanisms: the Malaysia perspective
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2021)

Enforcing consumer protection law in Malaysian consumer credit arena: evaluating the enforcement powers of different regulators
by: Hassan, Rusni, et al.
Published: (2018)

Protection of financial consumer in consumer credit industry: The role of Central Bank of Malaysia under the Financial Services Act 2013
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2017)

Tackling responsible lending obligation in Malaysia: a diverse approach
by: Hassan, Rusni, et al.
Published: (2019)

Protecting the pawners: appraising the role of ministry of housing and local government
by: Kassim, Salina, et al.
Published: (2019)

Institutional framework for consumer credit Industry in Malaysia: learning from Australia, United Kingdom and South Africa
by: Hassan, Rusni, et al.
Published: (2019)

Protecting the pawners: appraising the role of Ministry of Urban Wellbeing, Housing and Local Government
by: Kassim, Salina, et al.
Published: (2018)

Influencing the mind of the consumers: the role of the law and regulators in controlling credit advertisement
by: Illias, Ibtisam@Ilyana, et al.
Published: (2019)

Consumer Credit Grievance and Redress Mechanisms: The Malaysia Perspective
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2021)

Protection of hirer's interest under hire purchase transaction in Malaysia: the roles of ministry of domestic trade, co-operatives and consumerism
by: Ilias, Ibtisam@Ilyana, et al.
Published: (2017)

Profile of final report FRGS/RAGS/ERGS/PRGS
by: Hassan, Rusni, et al.
Published: (2018)

An investment appraisal of international maritime assets for Malaysian Islamic financial institutions - the case for equity finance
by: Abdullah, Adam, et al.
Published: (2017)

The regulations supporting socio-economic initiative in takaful operations
by: Hassan, Rusni, et al.
Published: (2019)

An assessment of Islamic financial institution and investor exposure to maritime assets
by: Abdullah, Adam, et al.
Published: (2017)

Tackling responsible lending obligation in Malaysia: a diverse approach
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2019)

Shariah Governance Structure of Islamic Financial Institutions in Sri Lanka
by: Hassan, Rusni, et al.
Published: (2019)

Financial consumers protection regime in Malaysia: main guidelines issued by Bank Negara Malaysia
by: Hassan, Rusni, et al.
Published: (2019)

Sustainability and outreach of microfinance institutions in Bangladesh: the role of governance
by: Uddin, Md Nazim, et al.
Published: (2019)

Role of microfinance Institutions for sustainable development goals in Bangladesh
by: Uddin, Md Nazim, et al.
Published: (2019)

Role of Islamic Microfinance Institutions for sustainable development goals in Bangladesh
by: Uddin, Md Nazim, et al.
Published: (2020)

The role of financial regulator in protecting bank consumers from unfair contract terms: the case of Malaysian Islamic banks
by: Abu Bakar, Noor Mahinar, et al.
Published: (2019)

Issues and challenges in financing the poor : Lessons learned from Islamic microfinance institutions
by: Kassim, Salina, et al.
Published: (2019)

Factors influencing intention to use Islamic credit cards in Malaysia
by: Abdul Razak, Dzuljastri, et al.
Published: (2018)

Inadequacy of consumer protections from unfair contract terms in Musharakah Mutanaqisah home financing in Malaysia
by: Mat Ali, Syuhaeda, et al.
Published: (2017)

Governance structure of microfinance institutions: a comparison of models and its implication on social impact and poverty reduction
by: Uddin, Md Nazim, et al.
Published: (2020)

Financial sustainability of Islamic saving, credit cooperative society (SACCOS) in Tanzania
by: Said, Mariam Swalehe, et al.
Published: (2018)

Islamic financial system theory and practice
by: Kassim, Salina
Published: (2020)

Good Governance and Sustainability in Islamic Microfinance Institutions
by: Kassim, Salina, et al.
Published: (2018)

Institutional and macroeconomic determinants of financial development in the OIC countries
by: Abubakar, Abdulsalam, et al.
Published: (2018)

Determinants to influence the credit risk of global Islamic Banks: application of static models
by: Shahari, Farihana, et al.
Published: (2018)

An investigation into the financial sustainability of Islamic Saving, Credit Cooperative Society (SACCOS) in Tanzania
by: Said, Mariam Swalehe, et al.
Published: (2019)

A conceptual framework for Islamic institutional and retail investment in maritime assets
by: Abdullah, Adam, et al.
Published: (2018)

Current practices of Islamic credit cards in Malaysia
by: Uddin, Mohi, et al.
Published: (2017)