Information-based interactive services and support system

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Information-based interactive services and support system

The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand...

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Bibliographic Details
Main Authors:	Amanullah, Md, Zeki, Akram M., Ibrahim, Adamu Abubakar
Format:	Proceeding Paper
Language:	English English English
Published:	Institute of Electrical and Electronics Engineers Inc. 2018
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://irep.iium.edu.my/70144/ http://irep.iium.edu.my/70144/1/70144_Information-Based%20interactive%20services_SCOPUS.pdf http://irep.iium.edu.my/70144/7/70144_Information-based%20interactive%20services.pdf http://irep.iium.edu.my/70144/8/70144_Information-based%20interactive%20services_WOS.pdf

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