Moderating effect of administrative role in the relationship between the SERVQUAL dimensions and Quality Service Provisions of local government in Dhaka City

QR Code

Moderating effect of administrative role in the relationship between the SERVQUAL dimensions and Quality Service Provisions of local government in Dhaka City

The present study aims at investigating the moderating effect of administrative role in the relationships between the service quality dimensions, logistic support and perceived quality service of local government (Dhaka City Corporation) in the context of Bangladesh. For the purpose of the study, da...

Full description

Bibliographic Details
Main Authors:	Ashraf, Musfiq, Moniruzzaman, Md., Quddus, S. M. Abdul
Format:	Article
Language:	English English
Published:	Academic Research Publishing Group 2018
Subjects:	JF20 Political institutions and public administration
Online Access:	http://irep.iium.edu.my/69623/ http://irep.iium.edu.my/69623/7/69623%20Moderating%20Effect%20of%20Administrative%20Role%20in%20the%20Relationship.pdf http://irep.iium.edu.my/69623/8/69623%20Moderating%20Effect%20of%20Administrative%20Role%20in%20the%20Relationship%20SCOPUS.pdf

Similar Items

The role of social capital in enhancing the performance of the local government in the Maldives
by: Zahir, Ahmed, et al.
Published: (2017)

Determinants of quality services provision of local government: evidence from Bangladesh
by: Ashraf, Musfiqa, et al.
Published: (2018)

The role of leadership in promoting quality management: a study on the Chittagong City Corporation, Bangladesh
by: Quddus, S. M. Abdul, et al.
Published: (2017)

State-profession relation in Bangladesh: the development of primary education and teaching occupation, 1971-2001
by: Quddus, S. M. Abdul
Published: (2017)

Election, democratic legitimacy and regime stability: evidence from Bangladesh
by: Quddus, S. M. Abdul
Published: (2018)

Factors that affect the e-government procurement trust in Indonesia
by: Nanang, Herlino, et al.
Published: (2019)

Strengthening the pay for performance link in government pay for performance
by: Jamaiudin, Norhaslinda
Published: (2012)

Good governance practices: a preliminary analysis of Malaysian Government initiatives and its challenges, 2010-2017.
by: Jamaiudin, Norhaslinda
Published: (2018)

Good governance in the health sector of Malawi
by: Kaisi, Sherrif Abobakar, et al.
Published: (2017)

Religion and multiculturalism
by: Quddus, S. M. Abdul
Published: (2017)

Good governance in Malaysia: assessing public perceptions on the implementation of national transformation policy, 2011-2016
by: Jamaiudin, Norhaslinda
Published: (2019)

Polling: The Malaysian General Election of 2018 and the period after
by: Syed Abdullah Idid, Syed Arabi
Published: (2019)

Institutional reforms under 'New' Malaysia: the way forward
by: Jamaiudin, Norhaslinda
Published: (2019)

Pay for performance: compensation reforms
by: Jamaiudin, Norhaslinda
Published: (2013)

Book reviews: Governance in South, Southeast and East Asia: Trends, issues and challenges. Edited by Ishtiaq Jamil, Salahuddin M. Aminuzzaman, and Sk. Tawfique M. Haque. London: Springer, 2015, pp. 285, ISBN: 978-3-319-15218-9
by: Jamaiudin, Norhaslinda
Published: (2016)

Public give positive feedback
by: Lee, Pei May, et al.
Published: (2020)

Institutional confidence in Malaysia
by: Syed Abdullah Idid, Syed Arabi
Published: (2019)

Managing employees' performance in the Malaysian public sector: a critical analysis from organizational justice perspectives
by: Jamaiudin, Norhaslinda
Published: (2018)

Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
by: Mohd. Jaya, Silmy Safura, et al.
Published: (2017)

Sustainable urbanization: the case of Dhaka city
by: Hosen, Md. Khaled, et al.
Published: (2020)

British policy towards Muslims and its impact on the administration of Islam in the Federated Malay States, 1874-1920s
by: Zakariya, Hafiz
Published: (2019)

Pemasaran politik di PRK CH
by: Sarji, Mat Zamri
Published: (2019)

The influence of firm characteristics and corporate governance attributes towards intellectual capital reporting practices of companies listed on the main market of bursa Malaysia / Khadijah Sa'adah Zulkifli
by: Zulkifli, Khadijah Sa'adah
Published: (2019)

Spam 2.0
by: Potdar, Vidyasagar, et al.
Published: (2012)

Definition of Spam 2.0: New Spamming Boom
by: Hayati, Pedram, et al.
Published: (2010)

Good governance in the health sector of Malawi: what lessons can be learnt from Malaysia?
by: Quddus, S. M. Abdul, et al.
Published: (2015)

دورالإدارة الرّقابي في تفعيل وتطوير الإدارة الإلكترونية
by: Zulhuda, Sonny, et al.
Published: (2012)

An exploratory study on the effect of morality, encouragement of good deeds and truthfulness appeal towards advertising practices by the restaurants in Dhaka City
by: Haque, A. K. M. Ahasanul, et al.
Published: (2011)

Administration of tourism in Nigeria / by Roddy Igwebuike Nwokeabia.
by: Nwokeabia, Roddy Igwebuike
Published: (2001)

Individual determinants of women on boards and corporate social performance: a study on Malaysian public listed companies / Amirah Aqilah Mohd Zakaria
by: Mohd Zakaria, Amirah Aqilah
Published: (2019)

A criticism on the UNSC veto power and the introduction of majority rule as an alternative / Mohamad Syazwan Shah Mohamad Ali, Megat Mahathir Megat Tharih Afendi and Noor Azizi Abdul Aziz
by: Mohamad Ali, Mohamad Syazwan Shah, et al.
Published: (2012)

Little Napoleon Dalam Perkhidmatan Awam Di Malaysia / Mohd Rafizi Rahmad and Sheema Liza Idris
by: Rahmad, Mohd Rafizi, et al.
Published: (2010)

أثر تطبيق معايير الحكم الرشيد على الإصلاح الإداري في دولة الإمارات العربية المتحدة = The impact of the application of good governance standards on administrative reform in the UAE = Kesan pelaksanaan standard pentadbiran yang baik pada reformasi pentadbiran di Emiriah Arab Bersatu
by: Abdel Salam, El Fatih Abdullahi
Published: (2018)

Water supply and sanitation in Dhaka City.
by: Al-Mamun, Abdullah, et al.
Published: (2011)

Power configuration in the Muslim world: exploring the post-WWII Era
by: Quddus, S. M. Abdul
Published: (2012)

Analysis of the Malaysian Women's Policy Agency (WPA) network in the implementation of gender empowerment initiatives
by: Aminudin, Rabi'ah
Published: (2018)

Party politics in semi-democracies a comparative study of Bangladesh and Malaysia
by: Hasan, Moyenul, et al.
Published: (2017)

A blogging good time? The use of blogs as a reflective learning and feedback tool for final year public relations students
by: Wolf, Katharina
Published: (2008)

Storage cost of spam 2.0 in a web discussion forum
by: Ridzuan, Farida, et al.
Published: (2011)

Chalet and resort guests expectation and perception of the quality factors using SERVQUAL dimension
by: Omar, Muhd Khaizer, et al.
Published: (2020)