Total Quality Management for Islamic financial institutions

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Total Quality Management for Islamic financial institutions

The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Qua...

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Bibliographic Details
Main Author:	Islam, Rafikul
Format:	Book
Language:	English
Published:	International Council of Islamic Financial Educators 2016
Subjects:	HG1501 Banking HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/69498/ http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf

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