Total Quality Management for Islamic financial institutions
The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Qua...
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| Format: | Book |
| Language: | English |
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International Council of Islamic Financial Educators
2016
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| Online Access: | http://irep.iium.edu.my/69498/ http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf |
| _version_ | 1848787124870971392 |
|---|---|
| author | Islam, Rafikul |
| author_facet | Islam, Rafikul |
| author_sort | Islam, Rafikul |
| building | IIUM Repository |
| collection | Online Access |
| description | The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Quality Awards, 7. Quality Function Deployment, 8. Six Sigma Program. In addition to discussing the TQM principles, the author has shown how these principles can be applied to Islamic financial institutions by means of examples. The book is expected to be useful guide to the Islamic banking practitioners. |
| first_indexed | 2025-11-14T17:19:57Z |
| format | Book |
| id | iium-69498 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:19:57Z |
| publishDate | 2016 |
| publisher | International Council of Islamic Financial Educators |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-694982019-01-29T07:59:40Z http://irep.iium.edu.my/69498/ Total Quality Management for Islamic financial institutions Islam, Rafikul HG1501 Banking HG3368 Islamic Banking and Finance The book deals with the issues how TQM principles can be applied to improve quality for Islamic financial institutions. There are 8 chapters, 1. Introduction to TQM, 2. Customer Satisfaction, 3. Engaging Employees through Suggestion System, 4. Continuous Improvement, 5. Benchmarking, 6. National Quality Awards, 7. Quality Function Deployment, 8. Six Sigma Program. In addition to discussing the TQM principles, the author has shown how these principles can be applied to Islamic financial institutions by means of examples. The book is expected to be useful guide to the Islamic banking practitioners. International Council of Islamic Financial Educators 2016 Book PeerReviewed application/pdf en http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf Islam, Rafikul (2016) Total Quality Management for Islamic financial institutions. International Council of Islamic Financial Educators, Kuala Lumpur. ISBN 978-967-467-003-0 |
| spellingShingle | HG1501 Banking HG3368 Islamic Banking and Finance Islam, Rafikul Total Quality Management for Islamic financial institutions |
| title | Total Quality Management for Islamic financial institutions |
| title_full | Total Quality Management for Islamic financial institutions |
| title_fullStr | Total Quality Management for Islamic financial institutions |
| title_full_unstemmed | Total Quality Management for Islamic financial institutions |
| title_short | Total Quality Management for Islamic financial institutions |
| title_sort | total quality management for islamic financial institutions |
| topic | HG1501 Banking HG3368 Islamic Banking and Finance |
| url | http://irep.iium.edu.my/69498/ http://irep.iium.edu.my/69498/1/ICIFE%20Book.pdf |